Microsoft Consultant

Mcpc • Walker, MI

93d

About The Position

The role of the Microsoft Consultant is seen as having a robust understanding and working experience in Microsoft Office 365, Microsoft Endpoint Configuration Manager (MECM), Intune, and Azure Active Directory (Azure AD). In this role, you will be responsible for guiding our clients through the complexity of Microsoft's suite of platforms, helping them optimize their digital operations and capabilities, and assisting them in adopting Microsoft's best practices.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience in a similar role with a focus on Microsoft Technologies.
• Strong hands-on experience with Microsoft Office 365, Microsoft Endpoint Configuration Manager (MECM), Intune, and Azure Active Directory (Azure AD).
• Microsoft Certifications such as MS-100, MS-101, MS-500 are highly preferred.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Proven ability to work effectively within a team.
• Dedication to continuous learning and personal development.
• Demonstrated ability to deliver high-quality customer service.

Nice To Haves

• Advanced degrees or professional certifications are a plus.
• Experience in consulting or customer-facing roles is a plus.
• Proficiency in multiple languages is a plus.

Responsibilities

• Consult, design, and implement solutions centered on Microsoft's M365, MECM, Intune, and Azure AD.
• Understand and solve complex technical challenges related to the deployment, management, and support of Microsoft's suite of platforms.
• Collaborate with teams to ensure seamless integration of new and existing systems to reduce downtime and maximize operational efficiency.
• Deliver end-user training and produce user-friendly documentation to enhance client engagement and adoption of the platforms.
• Act as a point of contact for any Microsoft related queries, providing outstanding customer service and solutions.
• Analyze client's technical needs and design, deploy, and implement tailored solutions using Microsoft's M365, MECM, Intune, and Azure AD.
• Act as a technical escalation point for complex problems related to the deployment, management, and support of Microsoft's suite of platforms.
• Collaborate with cross-functional teams including project managers, software engineers, and other IT staff to ensure the seamless integration of new and existing systems.
• Develop and deliver comprehensive end-user training to increase the adoption of Microsoft platforms.
• Serve as a point of contact for any Microsoft related queries, providing prompt, accurate, and professional solutions.
• Keep abreast of updates and new releases from Microsoft, assessing their impact on current operations.
• Troubleshoot and solve incidents by investigating the root cause of problems with SharePoint sites, lists, libraries, workflows, and integrations.
• Act as Tier 2 support for complex problems that cannot be resolved by lower-level support teams.
• Investigate issues that involve other parts of the Microsoft 365 ecosystem, such as Power Automate workflows, Power Apps, and Microsoft Teams.

What This Job Offers

• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree