Microsoft 365 Support Specialist
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About The Position
The Microsoft 365 Support Specialist at the School of Medicine is responsible for overseeing the advanced support of Microsoft 365 applications, including Power Apps, Power BI, and Planner, ensuring compliance with organizational policies and security standards in coordination with campus ITS. This role involves identifying and advising on advanced security protocols, conducting regular audits, and generating detailed reports on application usage, security risks, and administrator actions. The specialist will lead comprehensive business analysis and solution design initiatives, translating complex business requirements into effective Microsoft 365 solutions, and providing strategic guidance and technical expertise to support the CIO's vision and departmental strategic plan. Additionally, the specialist will design and deliver advanced training programs and support services for Microsoft 365 users, develop comprehensive training materials, and serve as a subject matter expert, offering high-level support and troubleshooting for complex technical issues. The position also includes performing additional duties as assigned, contributing to the overall success of the IT department and supporting the organization's mission and strategic objectives.
