Microsoft 365 Support Analyst

Human Services Management Corporation • Milford, MA

5d

About The Position

This role manages the Microsoft 365 end‑user environment, including Outlook and Teams. Responsibilities include providing technical leadership, hands‑on implementation, daily email system support, vendor management, and maintaining and optimizing Microsoft 365 operations and monitoring. This position reports directly to the Vice President of Information Technology.

Requirements

• 3 years of experience in Microsoft environment.
• Proven expertise with Microsoft 365.

Nice To Haves

• Bachelor’s Degree preferred.
• Some travel may be required

Responsibilities

• Complete administration of Microsoft 365 and its capabilities.
• Manage onboarding/offboarding users and permissions in Active Directory.
• Create and maintain security/distribution groups and file-level permissions.
• Perform monthly Active Directory audits and reconcile users.
• Implement, test, and deploy Exchange Online and Microsoft Teams.
• Support messaging security policies (e.g., data retention).
• Review, test, and recommend standard messaging practices.
• Manage anti-spam filtering, logging, message tracking, and transport rules.
• Support Single Sign-On and Multi-Factor Authentication.
• Collaborate with Security Team and follow policies/recommendations.
• Manage mobile devices via MDM (Microsoft Intune).
• Perform administrative tasks and reporting using PowerShell.
• Develop scripts to automate processes.
• Ensure team performance meets Service Level Agreements.
• Administration of Power Automate and auxiliary applications.
• Create and maintain SharePoint team sites and documentation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees