Microsoft 365 Solutions Analyst
About The Position
Assist the Collaboration Systems team and our customers to detail requirements to solutions in Microsoft 365. Lend your expertise to design OOTB or custom solutions to meet requirements. Work closely with personnel from all areas of the business to help drive business value. Manage day-to-day Microsoft 365 support and training. Maintaining current industry knowledge of development concepts, best practices and procedures for Microsoft 365 solutions. Assist with support of migration efforts from on-prem SharePoint to M365. Maintain a regular and predictable work schedule. Establish and maintain effective working relationships within the department, the SBU/SSU and the Company. Interact appropriately with others in order to maintain a positive and productive work environment.
Requirements
- Strong commitment to customer service.
- Strong customer orientation and commitment to quality.
- Ability to juggle competing demands and priorities while maintaining strong attention to detail.
- Proven written and verbal communications skills.
- Ability to think analytically, solve problems, make decisions, and collaborate and work with a team.
- Effective communication, consulting, time management, and analytical skills.
- Experience with requirements gathering.
- Experience with M365 offerings (Teams, Exchange, etc).
- Related Bachelor's or HS Diploma and 4 or more years of related experience.
- Each higher-level degree, i.e., Associate's, Bachelor's Degree, Master's Degree or Ph.D., may substitute for additional years of experience.
- Related certifications may count towards years of related experience.
- Related technical experience may be considered in lieu of education.
- Degree must be from a university, college, or school which is accredited by an agency recognized by the US Secretary of Education, US Department of Education.
- You must be a US Citizen to apply.
Nice To Haves
- Experience with Business Process Mapping.
- Six Sigma Certification.
- Experience SharePoint Designer and InfoPath.
- Experience with Nintex Workflow or equivalent.
- SharePoint Application Development Certifications a plus.
- Familiarity with various third-party solutions that integrate with SharePoint is a plus (e.g. HarePoint, Bamboo Solutions, ShareGate).
- Experience with web technologies including (Javascript, JSON, CSS, and HTML).
- Experience with Power Platform (Power Automate, Power App).
Responsibilities
- Assist the Collaboration Systems team and our customers to detail requirements to solutions in Microsoft 365.
- Lend your expertise to design OOTB or custom solutions to meet requirements.
- Work closely with personnel from all areas of the business to help drive business value.
- Manage day-to-day Microsoft 365 support and training.
- Maintaining current industry knowledge of development concepts, best practices and procedures for Microsoft 365 solutions.
- Assist with support of migration efforts from on-prem SharePoint to M365.
- Maintain a regular and predictable work schedule.
- Establish and maintain effective working relationships within the department, the SBU/SSU and the Company.
- Interact appropriately with others in order to maintain a positive and productive work environment.
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What This Job Offers
Career Level
Mid Level
Education Level
High school or GED
