Microcomputer/Network Technician 1 (PCN 25N23005)

State Of Alaska•Anchorage, AK

4d•$27•Hybrid

About The Position

This position is currently undergoing review as a part of the IT Project job class study and therefore both the title and the pay range assigned may be subject to change upon the completion of the study. ATTENTION ALL ALASKA RESIDENTS! The Department of Transportation and Public Facilities (DOT&PF) Program Management and Administration is looking for a long-term nonpermanent Microcomputer/Network Technician 1 to help us Keep Alaska Moving! What you will be doing: As a Desktop Support Technician, you'll play a crucial role in maintaining and troubleshooting computer systems within our department. Working closely with lead technicians and specialists, you will handle tasks such as computer configuration, installation, and maintenance. Your responsibilities will include: Providing entry-level desktop support services to departmental computers and users. Learning to use and manage the Incident Tracking System. Developing excellent customer service skills. Acquiring basic computer and network troubleshooting abilities. Resolving simple problems via phone, email, and direct messaging. Escalating complex issues to higher-level technicians and supervisors. Additionally, you'll have the opportunity to: Study the fundamentals of microcomputer and basic network design, installation, maintenance, and administration. Stay informed about the latest developments in micro computing and networking by reading current computer journals. Use technical and procedural manuals to address data processing problems. Conduct simple research to find solutions. Participate in online training for entry-level Microsoft microcomputer and network certifications. If you're passionate about technology and enjoy helping others, we'd love to have you on our team! Our organization, mission, and culture: The State of Alaska Department of Transportation and Public Facilities' mission is to Keep Alaska Moving. We are working toward a modern, adaptable, flexible transportation system that will be resilient as we tackle our challenges. We believe collaboration, communication, and coordination increase our ability to succeed. Creating teams that are focused on results, working together, and leveraging resources across our department, with community and private sector partnerships, increases our ability to accomplish our mission and serve Alaskans. The DOT&PF core values are integrity, excellence, and respect. We support an environment focused on teamwork and collaboration to achieve results. We succeed in achieving our transportation mission through building credibility with our customers, stakeholders, and the public. A successful candidate will have sound judgment, decision-making, and a strong ethical and professional conduct history. The benefits of joining our team: Joining the Alaska Department of Transportation & Public Facilities (DOT&PF) offers an array of benefits, with career growth opportunities at the forefront. As an integral part of Alaska's infrastructure development and maintenance, DOT&PF provides employees with a dynamic and diverse work environment where they can continually enhance their skills and climb the career ladder. The department values professional development, offering training programs and mentorship opportunities to help individuals expand their expertise and advance in their chosen fields. With the vast and unique challenges of Alaska's geography and climate, employees can work on groundbreaking projects that contribute to the state's growth, making the DOT&PF an ideal choice for those seeking a fulfilling and evolving career in transportation and public facilities. The State of Alaska has a generous benefits package. Please see here for more information: https://doa.alaska.gov/dop/workplace/benefits/ . The working environment you can expect: This position is located at 820 E 15 th Avenue in Anchorage, Alaska. With supervisor approval, part-time telework may be an option for this position. Working at the Alaska Department of Transportation and Public Facilities (DOT&PF) offers a uniquely challenging and rewarding environment. With Alaska's diverse and expansive terrain, coupled with its extreme weather conditions, employees of the DOT&PF can work in various locations, including remote locations and urban centers, addressing a wide range of transportation needs. Their roles demand adaptability and resourcefulness as they maintain and improve roads, bridges, airports, ports, and public facilities in a state known for rugged terrain and extreme seasonal changes. This work not only presents professionals with a range of fascinating challenges but also allows them to contribute to developing and maintaining critical infrastructure against the backdrop of Alaska's breathtaking natural beauty, reflecting a strong commitment to safety and environmental responsibility. Who we are looking for: The ideal candidate will possess the following competencies: Written Communication: Writes in a clear, concise, organized, and convincing manner for the intended audience. Technical Problem Solving: Troubleshoots, diagnoses, analyzes, and identifies system malfunctions to determine the source and cause of the problem. Self-Management: Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.

Requirements

Any combination of education and/or experience that provides the applicant with competencies in Analytical Thinking/Problem Solving: Uses a logical, systematic, and sequential approach to address problems or opportunities or manage a situation by drawing on one's knowledge and experience base and calling on other references and resources as necessary.
Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside State government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Reading: Understands and interprets written material, including technical material, rules, regulations, instructions, reports, charts, graphs, or tables; applies what is learned from written material to specific situations.
Equivalent to those typically gained by: Training or experience that developed customer relation skills, knowledge of a variety of desktop applications, and/or knowledge of networking concepts.

Responsibilities

Providing entry-level desktop support services to departmental computers and users.
Learning to use and manage the Incident Tracking System.
Developing excellent customer service skills.
Acquiring basic computer and network troubleshooting abilities.
Resolving simple problems via phone, email, and direct messaging.
Escalating complex issues to higher-level technicians and supervisors.
Study the fundamentals of microcomputer and basic network design, installation, maintenance, and administration.
Stay informed about the latest developments in micro computing and networking by reading current computer journals.
Use technical and procedural manuals to address data processing problems.
Conduct simple research to find solutions.
Participate in online training for entry-level Microsoft microcomputer and network certifications.

Benefits

Joining the Alaska Department of Transportation & Public Facilities (DOT&PF) offers an array of benefits, with career growth opportunities at the forefront.
As an integral part of Alaska's infrastructure development and maintenance, DOT&PF provides employees with a dynamic and diverse work environment where they can continually enhance their skills and climb the career ladder.
The department values professional development, offering training programs and mentorship opportunities to help individuals expand their expertise and advance in their chosen fields.
With the vast and unique challenges of Alaska's geography and climate, employees can work on groundbreaking projects that contribute to the state's growth, making the DOT&PF an ideal choice for those seeking a fulfilling and evolving career in transportation and public facilities.
The State of Alaska has a generous benefits package.
Please see here for more information: https://doa.alaska.gov/dop/workplace/benefits/
Health insurance, which includes employer contributions toward medical/vision/dental
Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)
Group-based insurance premiums for Term life (employee, spouse or qualified same sex partner, and dependents)
Long-term and short-term disability
Accidental Death and Dismemberment
Long-term care (self and eligible family members)
Supplemental Survivor Benefits
Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses
Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)
Matching employer contribution into a defined contribution program (new employees)
Employer contribution into a defined benefit or defined contribution program (current employees)
Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security
Option to enroll in the Alaska Deferred Compensation Program
Personal leave with an accrual rate increase based on time served
Twelve (12) paid holidays a year