Microcomputer/Network Specialist 2 (PCN 25N23014)

State Of Alaska•Juneau, AK

About The Position

This position is currently undergoing review as a part of the IT job class study and therefore both the title and the pay range assigned may be subject to change upon the completion of the study. Come join the State of Alaska! This job class uses Competency Based minimum qualifications (MQs). Please read the Competency Based MQ instructions below to learn more. ATTENTION ALASKA RESIDENTS ONLY! The Department of Transportation and Public Facilities (DOT&PF), Program Management and Administration is looking for a Microcomputer/Network Specialist 2 to help us Keep Alaska Moving! Pay is based on the location of the selected applicant; salaries will be discussed at the time of the interview. Anchorage: $3,028.50 - semi-monthly Juneau: $3,180.00 - semi-monthly What you will be doing: DOT&PF is recruiting for a full-time, long-term, nonpermanent position. This position will accrue personal leave, enjoy 11 paid holidays a year, as well as have the option of health insurance and other benefits. Incumbent will provide technology support services primarily for the Alaska Marine Highway System (AMHS) within the Department of Transportation & Public Facilities (DOT&PF) and work in collaboration with other IT professionals to provide customer service and technical support for a broad range of technology services across the AMHS vessel fleet and terminals. This position is responsible for troubleshooting, analyzing, tracking and resolving hardware and software problems in a ticketing system to ensure service delivery fulfillment. This includes Windows Desktop Platforms, Microsoft Active Directory, Microsoft Azure, Microsoft Office 365, Endpoint Management Software & Solutions, Microsoft Teams, VoIP Phones, Network & Server Equipment, Microcomputer PC Laptop & Tablets, Printers/MFP's, Cabling, Imaging, Configuring & Deploying Workstations, Mobile Devices and other technologies. In addition, this position will manage user and computer objects in Active Directory, Group Policy, and may assist in maintaining, installing & monitoring servers, routers, switches and other server room equipment. This position collaborates with other IT positions to assist with intrusion remediation, following security best practices. Our organization, mission, and culture: The State of Alaska Department of Transportation and Public Facilities' mission is to Keep Alaska Moving. We are working toward a modern, adaptable, flexible transportation system that will be resilient as we tackle our challenges. We believe collaboration, communication, and coordination increase our ability to succeed. Creating teams that are focused on results, working together, and leveraging resources across our department, with community and private sector partnerships, increases our ability to accomplish our mission and serve Alaskans. The benefits of joining our team: Joining the Alaska Department of Transportation & Public Facilities (DOT&PF) offers an array of benefits, with career growth opportunities at the forefront. As an integral part of Alaska's infrastructure development and maintenance, DOT&PF provides employees with a dynamic and diverse work environment where they can continually enhance their skills and climb the career ladder. The department values professional development, offering training programs and mentorship opportunities to help individuals expand their expertise and advance in their chosen fields. With the vast and unique challenges of Alaska's geography and climate, employees can work on groundbreaking projects that contribute to the state's growth, making the DOT&PF an ideal choice for those seeking a fulfilling and evolving career in transportation and public facilities. The State of Alaska has a generous benefits package. Please see here for more information: https://doa.alaska.gov/dop/workplace/benefits/. The DOT&PF core values are integrity, excellence, and respect. We support an environment focused on teamwork and collaboration to achieve results. We succeed in achieving our transportation mission through building credibility with our customers, stakeholders, and the public. A successful candidate will have sound judgment, decision-making, and a strong ethical and professional conduct history

Requirements

Knowledge of the operation, management, and maintenance of network and telecommunication systems and linked systems and peripherals.
Formulates objectives and priorities; implements plans consistent with the long-term interests of the organization in a global environment. Capitalizes on opportunities and manages risks.
Knowledge of systems life cycle management concepts used to plan, develop, implement, operate, and maintain information systems.
Effectively applies technical knowledge to solve a range of problems; develops technical solutions to new or highly complex problems that cannot be solve using existing methods or approaches; is sought out as an expert to provide advice or solutions in the technical area.
Training and progressive experience in installing new computers, printers, and other peripheral devices; loading and troubleshooting software and hardware systems, maintaining security software, and configuring network settings for workstations.
Valid Driver's License is required.
The incumbent will need a Transportation Worker´s Identification Card (TWIC), which requires a background check in order to work in restricted areas on the ferries.

Nice To Haves

Configuration Management: Knowledge of the principles and methods for planning or managing the implementation, update, or integration of information systems components.
Systems Integration: Knowledge of the principles, methods, and procedures for installing, integrating, and optimizing information systems components.
Technical Documentation: Knowledge of procedures for developing technical and operational support documentation.

Responsibilities

provide technology support services primarily for the Alaska Marine Highway System (AMHS) within the Department of Transportation & Public Facilities (DOT&PF)
work in collaboration with other IT professionals to provide customer service and technical support for a broad range of technology services across the AMHS vessel fleet and terminals
troubleshooting, analyzing, tracking and resolving hardware and software problems in a ticketing system to ensure service delivery fulfillment
manage user and computer objects in Active Directory, Group Policy, and may assist in maintaining, installing & monitoring servers, routers, switches and other server room equipment
collaborates with other IT positions to assist with intrusion remediation, following security best practices

Benefits

personal leave
11 paid holidays a year
health insurance
career growth opportunities
training programs
mentorship opportunities
generous benefits package
employer contributions toward medical/vision/dental
Employer paid Basic Life insurance with additional coverage available
Group-based insurance premiums for Term life (employee, spouse or qualified same sex partner, and dependents)
Long-term and short-term disability
Accidental Death and Dismemberment
Long-term care (self and eligible family members)
Supplemental Survivor Benefits
Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses
Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)
Matching employer contribution into a defined contribution program (new employees)
Employer contribution into a defined benefit or defined contribution program (current employees)
Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security
Option to enroll in the Alaska Deferred Compensation Program