Technician Vending Kiosks and Equipment

Imperial Companies•El Paso, TX

14d•Onsite

About The Position

Imperial began as a one-man coffee company serving Tulsa. Our tremendous growth in traditional vending, micro markets, catering, corporate dining, and coffee services is made possible by our commitment to unmatched service, customer relationships, and cutting-edge technology. For us, everything comes down to making sure our customers are receiving World Class Service . We focus on understanding and fulfilling their needs. Are you looking for an exciting new career? Are you good with networking, wiring and hand tools? Do you like to stay active? This may be the role you have been looking for! The Micro Market Technician is responsible for maintaining, servicing, micro markets equipment to ensure optimal performance, cleanliness, and customer satisfaction. This role combines technical troubleshooting and customer service to keep market locations fully operational and appealing.

Requirements

Basic mechanical and technical troubleshooting skills
Comfortable using kiosks and software systems
Ability to lift up to 75 lbs and perform physical tasks
Valid driver’s license and reliable transportation
Strong customer service and communication skills
Attention to detail and time management
A high school diploma or equivalent
Integrity, Innovation, Responsible, Growth oriented, Detail oriented
Ability to create and enforce resolutions quickly
Strong communication skills
Ability to manage several tasks at once
Strong client relations skills
Willingness to travel to client locations to service equipment and install Micro Markets

Nice To Haves

Experience in micro markets, or field service is a plus
Basic IT or networking experience is a plus
Refrigeration or electrical repair background is a plus
Computer networking and/or electrical background, either from previous work experience or formal training
Willingness to work in non-climate controlled shop environment

Responsibilities

Service and maintain micro market kiosks, components, coolers and freezers
Troubleshoot and repair hardware and software issues on kiosks and payment systems
Install and set up new micro market locations and equipment
Monitor market performance and report issues or opportunities for improvement
Perform routine cleaning to maintain professional appearance
Maintain accurate service and inventory records on market parts, coolers and spare kiosk
Follow safety procedures and company policies