Mia Italian Clerk (Part-Time)

Hy-Vee, Inc.•Springfield, MO

15h•Onsite

About The Position

As a Mia Italian Clerk, this position is responsible for taking customer orders over the telephone or at the counter. The role involves ordering and receiving products as requested by the department manager and ensuring orders are correct. A key aspect of the position is to maintain a positive company image by providing courteous, friendly, and efficient customer service to both customers and team members.

Requirements

Must be 18+.
Ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.
Ability to do simple addition and subtraction; copying figures, counting and recording.
Possess the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.
High school or equivalent experience.
Six months or less of similar or related experience.

Responsibilities

Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
Makes an effort to learn customers’ names and to address them by name whenever possible.
Assists customers by: escorting them to the products they’re looking for securing products that are out of reach loading or unloading heavy items making note of and passing along customer suggestions or requests performing other tasks in every way possible to enhance the shopping experience.
Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders.
Takes customer orders at the counter.
Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
Reviews the status and appearance of the food for freshness.
Prepares pizza toppings (green peppers, onions, etc.).
Orders breads from the bakery or outside.
Receives product and verifies order.
Pre bakes (partially bakes) pizza crust for the pizza case.
Ensures that an adequate supply of product is ready and on hand.
Anticipates product needs for the department on a daily basis.
Prepares, finishes, and replenishes product as necessary.
Inventories the cold case and determines what is necessary for product replacement.
Runs the department registers and receives payment, makes change, etc., where applicable.
Removes trash in a timely manner.
Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
Adheres to company policies and individual store guidelines.
Reports to work when scheduled and on time.
Orders product that is requested by department manager.
Prepares pizza dough and breadsticks when necessary.
Pulls old product from the case and fills with new product.
Assists in other areas of store as needed.
Performs other job related duties and special projects as required.