MiCAL Crisis Specialist - Frontline Strong

Common Ground • Pontiac, MI

365d • $18 • Remote

About The Position

The ideal MiCAL Crisis Specialist - Frontline Strong is a strong, self-driven, dedicated individual who works fully remote supporting First Responders. If you are self-disciplined to work from home and wish to serve First Responders, we invite you to apply! Common Ground is one of the top-ten crisis intervention organizations in the country. For over 50 years we have been helping people move from crisis to hope. At Common Ground, we help individuals and families who are experiencing crises of any kind, from suicide to substance use, human trafficking, mental illness, and more.

Requirements

• Permanent year-round Michigan residency
• High School Diploma or GED equivalent
• Experience as a First Responder and early-stage events for protection and preservation of life, property, evidence, and/or the environment (law enforcement officer, safety officer, paramedic, EMT, firefighter, etc.)
• Minimum 1 year experience in mental health, substance use, and/or crisis work
• At-home high speed internet on a private network
• A private, HIPAA compliant, dedicated office space

Responsibilities

• Provide support to first responders
• Login to helpline applications
• Accept incoming calls, chats and/or texts of a varying crisis nature
• Provide information on resources (i.e. homeless shelters, food pantries, mental health services, substance use treatment facilities, etc.)
• Address callers experiencing crisis and utilize de-escalation techniques
• Document each encounter while in-call
• Communicate with the Frontline Strong Manager and other MiCAL staff in order to receive or provide support
• Maintain high level confidentiality while performing all duties
• Perform other duties as assigned

Benefits

• Generous Paid Time Off
• Shift premiums
• Employer-sponsored benefit and wellness plans (including 16% fringe pay. Calm App, etc.)
• Competitive wages

What This Job Offers

• Career Level: Entry Level
• Industry: Social Assistance
• Education Level: High school or GED
• Number of Employees: 251-500 employees