MHI Talent Solutions | Business Systems Manager (Retail/eCommerce)

Myers-Holum • Los Angeles, CA

81d

About The Position

One of MHI's esteemed clients is seeking to hire someone to manage the administration and support of NetSuite and integrated retail systems across eCommerce, POS, and fulfillment platforms. It plays a key part in optimizing backend operations, maintaining data accuracy, and ensuring seamless system performance across omnichannel retail workflows. The ideal candidate brings hands-on experience with NetSuite, Shopify, and third-party logistics integrations, along with a strong understanding of retail order lifecycle processes, system customizations, and cross-functional support.

Requirements

• Bachelor’s degree in Information Systems, Business, Retail Management, or a related field—or equivalent experience.
• 3–5+ years of experience as a NetSuite Administrator or Business Systems Analyst, preferably in retail, fashion, or consumer goods.
• Proven experience supporting Shopify eCommerce platforms and Shopify retail POS systems.
• Experience integrating and troubleshooting systems used in omnichannel retail operations, such as OMS, WMS, and 3PLs.
• Strong knowledge of NetSuite ERP, especially Order Management, Inventory, CRM, and Fulfillment workflows.
• Familiarity with SuiteScript, SuiteFlow, and NetSuite customization tools.
• Working knowledge of EDI, API integrations, and retail-specific data flows.
• Understanding of retail lifecycle workflows including pricing, promotions, returns, and channel-specific fulfillment.
• SQL or other reporting/query tools is a plus.

Nice To Haves

• NetSuite Certified Administrator or ERP Consultant certification (preferred).

Responsibilities

• Collaborate with internal teams and external NetSuite implementation partners to support configuration, data migration, testing, and go-live activities, ensuring alignment with retail operations and omnichannel processes.
• Administer, configure, and maintain NetSuite, with a focus on modules related to Sales Orders, Inventory, Fulfillment, Payments, and Customer Records.
• Monitor and troubleshoot order flow and transaction syncing across eCommerce (Shopify), OMS, POS(Shopify), and fulfillment systems, addressing data integrity and system errors promptly.
• Manage user roles and access controls across systems supporting retail and DTC operations.
• Partner with IT and third-party vendors to support and maintain integrations with Shopify, 3PLs, POS, Salesforce, OMS, and other platforms.
• Build and maintain custom workflows, saved searches, dashboards, and reports tailored to retail performance, order lifecycle tracking, and inventory management.
• Collaborate with eCommerce, operations, and merchandising teams to identify and implement process improvements that enhance customer experience and operational efficiency.
• Contribute to the deployment of new modules or features within NetSuite to support retail business needs (e.g., returns processing, multi-location inventory, promotions).
• Provide day-to-day application support for business users across Retail, eCommerce, Customer Experience, and Operations.
• Develop and maintain SOPs and training materials, and lead onboarding or refresher sessions to maximize user adoption of tools and best practices.
• Serve as a NetSuite subject matter expert for retail-related workflows and data structures.
• Partner with third-party implementation and development teams to support system rollouts, custom integrations, and performance tuning across NetSuite, Shopify, OMS, and 3PLs.
• Participate in business requirements gathering, UAT (User Acceptance Testing), and post-go-live support phases.
• Monitor and improve data flow between systems, ensuring alignment of product data, order data, fulfillment status, and customer records.
• Maintain data accuracy and completeness across retail platforms, including item catalog, pricing, promotions, SKUs, and channel-specific attributes.
• Create and maintain reports and dashboards to support retail KPIs, such as sales performance, return rates, fulfillment rates, and channel profitability.
• Assist with audits, reconciliations, and compliance reporting as required.

What This Job Offers

• Education Level: Bachelor's degree
• Number of Employees: 51-100 employees