MHI Guest Services Associate

Trek Bicycle • Madison, WI

74d • $20

About The Position

The Mansion Hill Inn invites you to join a trailblazing movement in hospitality. Nestled in the heart of Madison's Mansion Hill district, our inn alchemizes luxury lodging and historic splendor to create an unforgettable retreat for our guests. Behind our award-winning operation is a diverse team of truly accommodating folks cocreating a legacy of authentic hospitality at MHI. We believe that hospitality is the ageless art of and approach our work as an act of creative collaboration deeply rooted in our care for one another, our guests, and our community. As a Guest Services Associate, you bring the vision of meaningful hospitality to the fabric of everyday operations at the Mansion. Our Guest Services Associates embody their love of service by being wholly present for each of our guests. They have a talent for anticipating guest needs and providing skillful, prompt assistance. First-rate lodging ceases to be just about enjoying luxurious amenities after being held in the care of one of our exceptional innkeepers.

Requirements

• Compassion promotes authentic hospitality
• Excellent communication skills
• Attention to detail
• Leadership within the role
• Creative problem-solving skills
• Adaptability to meet daily changing demands
• Curiosity and openness to new ideas
• Interpersonal charity for resolving misunderstandings
• Radical empathy towards guests

Responsibilities

• Provide and clean up breakfast service
• Oversee the cleanliness of the inn's common areas
• Assist with housekeeping and inspect rooms
• Maintain reservation records using hotel software
• Use hospitality software to create and modify bookings
• Check guests in and out
• Provide active service throughout shift (this will include lifting objects up to 25 pounds)
• Assisting with luggage and valet cars
• Respond to inquiries over the phone and via email
• Keep a working knowledge of the bar menu
• Offer recommendations to local bars, restaurants, and venues in the Madison area

Benefits

• Flexible and fun company culture
• Competitive health care
• PPO & HDHP medical plan options, Dental insurance, Vision insurance
• Flexible Spending Accounts (FSA)
• Free life insurance & optional term life insurance
• Competitive vacation package
• 401(k) with match and Employee Stock Ownership Plans (ESOP)
• 12 weeks of maternity leave with 100% pay
• Flexible holiday schedule - 10 company holidays
• Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
• Employee discounts on all product
• Deep partner retail discounts

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Transportation Equipment Manufacturing
• Number of Employees: 1,001-5,000 employees