MH Switchboard Operator
About The Position
SUMMARY: Responsible for handling incoming calls. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate RESPONSIBILITIES: KEY RESPONSIBILITIES: Opens/closes switchboard following standard procedure. Screens all calls and following clinic guidelines directs appropriately to physicians, other medical personnel, administrators and support staff. Keeps records of switchboard function as directed. Takes messages following guidelines related to timeliness and Places return calls as requested. Pages staff and makes announcements as directed. Announces emergencies following clinic protocol. Assists other departments as directed. The job holder must demonstrate current competencies applicable to job position.
Requirements
- EDUCATION:High school diploma.
- EXPERIENCE: Minimum of one year experience in switchboard operations, preferably in health care setting.
- KNOWLEDGE: Knowledge of clinic policies and procedures related to switchboard operations
- Knowledge of how to operate switchboard equipment
- Knowledge of customer services principles and techniques.
- SKILLS: Skill in screening and directing calls in pleasant and expeditious manner.
- Skill in efficiently operating console and peripherals.
- Skill in customer service by pleasantly dealing with all callers and effectively serving as clinic liaison.
- ABILITIES: Ability to adapt and learn how to use new switchboard equipment.
- Ability work cooperatively as member of clinic's front-line service team.
- Ability to respond to stressful/emergency situations in calm and effective manner.
Responsibilities
- Opens/closes switchboard following standard procedure.
- Screens all calls and following clinic guidelines directs appropriately to physicians, other medical personnel, administrators and support staff.
- Keeps records of switchboard function as directed.
- Takes messages following guidelines related to timeliness and Places return calls as requested.
- Pages staff and makes announcements as directed.
- Announces emergencies following clinic protocol.
- Assists other departments as directed.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
