MH Insight Manager

Credit Human Federal Credit Union • San Antonio, TX

279d • $112,000 - $122,003 • Onsite

About The Position

We are seeking a MH Insight Manager for the Central Region Project Management Department. The MH Insight Manager is critical in managing feedback, insights, and operational improvements within MH Lending. This role aligns with Credit Human's mission to improve member financial slack, focusing on operational excellence, member engagement, and system improvements. If you have significant leadership experience in product/program supply and systems development, you should apply right away!

Requirements

• Minimum 5 years of experience in a leadership capacity, successfully directing staff in product/program and systems design, development, delivery, and execution to support business unit objectives
• Previous team management experience includes program development, training, enterprise relationship cultivation, and strong cross-functional collaboration
• Demonstrated ability to leverage the collection and analysis of data, garnering insights to meaningfully expand and improve understanding and delivery of programs and services offered via established metrics and tools
• Proven understanding of market theory and ability to utilize that understanding to create alternative ways of allocating resources to increase efficiency and effectiveness
• Statistical analysis i.e. the understanding of statistical methods to derive insights from data
• Innately curious, with a proven ability to recognize and creatively solve problems innovatively
• Strong critical thinking skills with the ability to analyze feedback critically and identify patterns/trends
• Ability to manage, supervise, and lead others to achieve desired goals and objectives
• Strong verbal and written communication skills to effectively convey insights and recommendations
• Technical proficiencies skills to include Microsoft Office Suite products (Word, Excel, PowerPoint, and Outlook) and/or other data analysis tools (Python, R, SQL) to analyze and interpret data
• Strong organizational and human relation skills
• Must be highly professional with the ability to represent Credit Human MH Lending as needed
• Ability to establish and maintain effective relationships with producers and peers
• Strong relationship building and general business aptitude and abilities with proven skills in making presentations and developing proposals
• Self-starter with the ability to work in an environment of ambiguity with minimal supervision
• Adaptability in being flexible and open to changing methods or approaches based on new feedback or data
• Empathy in understanding and considering the perspectives of those providing feedback to generate more relevant insights
• Must be able to work with all departments in a strongly collaborative and team-building relationship manner
• Ability to create, develop and design programs and products that create a value proposition to customers and sustainable profitability for Credit Human
• Customer service-oriented and focused

Nice To Haves

• Project Management
• Data Visualization: Ability to create clear and compelling visualizations using tools like Tableau, Power BI, or similar

Responsibilities

• Lead, coach, develop, and mentor subordinates to create and support a high-quality system of the delivery of services and collection of data
• Build and maintain the operational capability and capacity to effectively support lending products/programs, production, and services to current and future members and to ensure member knowledge of our value proposition during transaction
• Lead Indirect MH Loan Advisors team in creating and maintaining relationships during the members loan transaction while supporting the BDE's and referral sources relationships by adding and demonstrating value
• Continuously develop and refine processes to deliver work with increasing quality and pace while reducing waste, redundancy, and variance
• Continuously monitor markets and industry trends to determine threats and opportunities for fit with future requirements of Credit Human
• Advance and expand the knowledge of business unit, related channels, and consumer behavior to enable sustainable growth of loan origination via increased engagement

Benefits

• Insurance coverage
• College tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree