Provide profitable customized shipping solutions for customers with unique or critical shipping needs. Collaborate closely with Sales, Operations, Revenue Quality, Costing, Transportation and Network Engineering to secure larger LTL shipments and devise innovative solutions to match specialized needs. ESSENTIAL FUNCTIONS: Select, lead, educate and motivate a staff of employees Identify new business opportunities and assist Sales in pricing negotiations to secure business Equip team to perform key customer service functions for spot quotes and premium services Develop and implement necessary reporting tools to direct actions and keep leadership/team informed of performance Analyze performance trends, market conditions and operational capabilities to guide pricing decisions to optimize the network Develop and nurture relationships with key stakeholders to run an efficient and effective spot quote and expedited business Educate Sales/Operations/Customers on service offerings Ensure processes, procedures and systems are documented and followed for consistent delivery of quality service Develop and execute continuous improvement initiatives and projects to drive cost reductions and internal efficiencies Collaborate and network with cross opco colleagues to improve utilization of assets across the Enterprise Comply with all applicable laws/regulations, as well as company policies/procedures Perform other assignments (or duties) as required Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
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Job Type
Full-time
Career Level
Manager
Number of Employees
5,001-10,000 employees