The Manager of Telecom and Unified Communications plans and manages the service delivery for quality and continuous improvement of telecom and voice infrastructure while adhering to and executing best practices to maintain optimal service levels. This position is responsible for daily operations for The Guthrie Clinic’s (TGC) telecom and voice infrastructure to enable delivery and high availability of standard, enterprise-wide related clinical, business and communication applications. The Manager supports the Director of Enterprise IT Infrastructure to achieve goals and priorities to define and implement policies, procedures and technical solutions that ensure interoperability, manage security risks, lower total cost of ownership and provide a platform for scalable future growth. The Manager will offer business rationale and perspective on technological problems and opportunities. This position will be a technology advocate throughout the organization for the effective application of technology to meet business needs and to support business changes and growth. Technology functions include telecom infrastructure, VoIP technologies, PBX systems, Unified Communications, Contact Center, Intelligent Virtual Agent (IVA), voice automation and operations, patch management, monitoring and cloud computing.