Mgr-Technology Delivery

Ameriprise Financial Services, LLC • Minneapolis, MN

3d • $115,000 - $145,000

About The Position

Mgr-Technology Delivery (Experience & Platform Enablement). Lead the delivery and evolution of enterprise employee experience platforms, with a strong focus on ServiceNow, and future digital experience capabilities. Partner closely with business and technology leaders to drive user-centered design, large-scale organizational change, and a cohesive one stop digital experience strategy. Success in this role requires strong business acumen, forward-thinking experience design, and the ability to influence and lead business and technology teams through complexity.

Requirements

• Bachelor’s degree in Business, Technology, Design, or related field (or equivalent experience).
• Experience delivering and evolving ServiceNow-based solutions, with an emphasis on experience, workflows, and platform and product enablement.
• Proven experience leading large-scale organizational change or platform transformations.
• Strong business relationship and influence skills, including working with senior leaders.
• Excellent written, verbal, and presentation skills.
• Comfort operating in fast-moving, ambiguous environments.
• Program or product leadership experience across discovery, roadmap, and value realization.
• 5+ years of relevant experience

Nice To Haves

• Experience with ServiceNow Employee Center Pro (EC Pro).
• Exposure to or hands-on experience with AI-enabled capabilities, automation, or analytics within enterprise platforms.
• Background in user experience, service design, or experience-led transformation.
• Program or product leadership experience spanning discovery, roadmap development, strategic plan thru implementation and value realization.

Responsibilities

• Experience & Platform Strategy Lead experience and optimized product strategy for employee-facing products.
• Help define and advance a long-term one-stop portal vision that simplifies how employees access services and information.
• Identify opportunities to improve usability, adoption, and value through human-centered design and emerging capabilities, including AI.
• Delivery & Change Leadership Lead delivery of large, cross-functional initiatives, including migration of a ServiceNow Technology Service Center to EC Pro.
• Partner with product, program, and change leaders to manage scope, sequencing, risks, and outcomes.
• Navigate ambiguity while balancing speed, quality, and user impact.
• Business & Stakeholder Partnership Act as a trusted advisor to business and technology leaders.
• Translate business needs into clear experience and platform strategies.
• Build strong, outcome-driven relationships across HR, Corporate Functions, Experience teams, and Technology partners.
• Communication & Executive Engagement Develop and deliver clear, compelling executive-level presentations.
• Communicate complex ideas (platform strategy, experience design, AI enablement) in a way that resonates with non-technical audiences.
• Support decision-making through strong storytelling, insights, and recommendations.
• Governance, Metrics & Continuous Improvement Establish metrics that measure quality, adoption, and business value.
• Ensure alignment with enterprise governance and risk expectations.
• Champion continuous improvement, learning, and innovation.

Benefits

• We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees