Mgr. Team. Service Operations

Johnson Controls • Indianapolis, IN

19d • $89,000 - $117,000

About The Position

Let's Build a better Tomorrow Together! As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away! What you will do: As a Security Service Manager, you will oversee the entire security service operations, ensuring the effective management of our security systems across various locations. Focus on maintaining high levels of customer satisfaction through direct communication and engagement with clients, identifying their security needs, and providing tailored solutions. Manage service contracts, ensuring compliance with service level agreements (SLAs), and address any service disruptions or issues promptly. Maintaining KPI's and service performance matrix. Lead and mentor a team of security personnel, providing training and support to enhance their skills and performance. Develop strategic plans to improve service delivery and operational efficiency while aligning with organizational goals. How you will do it: Implement and enforce security protocols and procedures to safeguard client assets and ensure staff safety. Conduct regular site assessments and audits to evaluate the effectiveness of the security services provided. Collaborate with internal and external stakeholders, including law enforcement and emergency services, to ensure a cohesive security approach. Conduct daily technician work overview and service Ticket management. Ensure system raining for all customer site and Networks. Utilize data analytics to monitor performance metrics and drive continuous improvement in service delivery. Manage budgeting and financial forecasting for the security service department, ensuring cost-effectiveness. What we look for: This is not just a job; it's an opportunity to lead a high-performing team and develop innovative security solutions that meet the evolving needs of our clients. We believe in doing well by doing good and hold ourselves accountable to make the world a better place through the solutions we provide, our engagement in society, and the way we do business. We believe that diversity and inclusion matter and make a difference. By embracing its true value and appreciating various perspectives, we strive to be one of the most desirable places to work. Johnson Controls listed in Forbes Best Employers for Diversity

Requirements

• 3-5 years' experience in a security supervisory role or equivalent, with a strong understanding of security systems and technologies.
• Excellent leadership and people management skills, with the ability to motivate and develop a team.
• Strong communication skills, both verbal and written, with the ability to interact effectively with clients and stakeholders.
• Ability to work under pressure and make critical decisions in emergency situations.
• Relevant qualifications in security management or a related field.

Nice To Haves

• Certification in security management (e.g., CPP, PSP) is highly desirable.
• Experience in a corporate environment with a focus on facilities management.

Responsibilities

• Oversee the entire security service operations, ensuring the effective management of our security systems across various locations.
• Maintain high levels of customer satisfaction through direct communication and engagement with clients, identifying their security needs, and providing tailored solutions.
• Manage service contracts, ensuring compliance with service level agreements (SLAs), and address any service disruptions or issues promptly.
• Maintaining KPI's and service performance matrix.
• Lead and mentor a team of security personnel, providing training and support to enhance their skills and performance.
• Develop strategic plans to improve service delivery and operational efficiency while aligning with organizational goals.
• Implement and enforce security protocols and procedures to safeguard client assets and ensure staff safety.
• Conduct regular site assessments and audits to evaluate the effectiveness of the security services provided.
• Collaborate with internal and external stakeholders, including law enforcement and emergency services, to ensure a cohesive security approach.
• Conduct daily technician work overview and service Ticket management.
• Ensure system raining for all customer site and Networks.
• Utilize data analytics to monitor performance metrics and drive continuous improvement in service delivery.
• Manage budgeting and financial forecasting for the security service department, ensuring cost-effectiveness.

Benefits

• Competitive salary
• Paid vacation/holidays/sicktime
• Comprehensive benefits package including, medical, dental, and vision care - Available day one
• Extensive product and on the job/cross training opportunities
• With outstanding resources
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees