Mgr ,System Manager Point of Care Testing

Rush University Medical Center • Chicago, IL

77d • $45 - $66

About The Position

Manages the technical, financial, regulatory, accreditation, administrative and overall operation of the laboratory. This position requires teamwork to achieve common goals and meet deadlines to provide quality care to clients and patients. Demonstrates proficiency in identifying and resolving process issues that affect the laboratory's ability to perform laboratory testing. The Laboratory Manager works closely with the Associate Vice President, Chairman of Pathology, Quality Director, Administrative Director, Laboratory Directors, Laboratory Managers and supervisory staff. This position provides back-up for and acts as the Administrative Director in the Administrative Director's absence. For Point of Care Testing, works closely with Ambulatory and Inpatient Nursing Leadership and POCT testing personnel at the System Level. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures. Must adhere to the Rush code of Conduct and Rush ICARE values: Innovation, Collaboration, Accountability, Respect and Excellence, executing these values with compassion.

Requirements

• Bachelors of Science in Medical Laboratory Science (MLS) or equivalent BS in Biology or healthcare field is required
• At least five years experience in a laboratory management or supervisory role, or another healthcare setting is required
• For Point of Care testing, at least two years of experience overseeing testing outside of the laboratory working with nursing and physician leaders where testing is performed
• Acceptable credentials can vary depending on the laboratory section, including Medical Laboratory Scientist (MLS) via the American Society for Clinical Pathology (ASCP), Medical Technologist (MT) via the American Medical Technologists (AMT), and others as specified

Nice To Haves

• M.B.A., M.P.H., Master's in Health Systems Management (HSM) or MS in MLS is highly desired
• Certification as an MT or MLS(ASCP) is highly desired

Responsibilities

• Remains current in the technical advances, methodologies, and any new tests within the scope of their laboratory
• Oversees direct support for testing personnel including all human resource management and day to day operations
• Maintains proficiency in all of the medical center's computer applications
• Oversees the financial aspects of the laboratory, including coordinating and preparing the capital and operational budgets
• Monitors and investigates monthly budget variances
• Prepares and reports internal and peer comparison financial and performance indicators
• Maintains the charge description master (CDM)
• Collaborates closely with the Laboratory Directors and Supervisors on current and future financial challenges
• Works closely with Finance to ensure that the proper billing, accounting, auditing, CPT coding, Medicare/Medicaid billing procedures and protocols are followed
• Meets with vendors to negotiate contracts for services and supplies
• Develops and maintains a strong working knowledge of the contractual language negotiated in these contracts
• Ensures any identified regulatory or accreditation deficiencies are corrected in a timely and accurate manner
• Accountable for the preparation and maintenance of inspection readiness at all times
• Ensures all accreditation and regulatory standards are met
• Provides guidance and oversight to ensure consistency across all the laboratories in hiring practices, compensation, promotions and disciplinary actions
• Represents the Department of Pathology/Rush Medical Laboratories on any RUMC, Rush Health, Rush System for Health or other appropriate committee, sub-committee or task force
• May be asked to serve as an instructor of Rush University
• May be asked to prepare and give lectures to the medical laboratory science students and/or pathology residents
• Maintains availability to mentor and advise students on specific projects or assignments
• Ensures smooth operation of the laboratory's testing, reporting and billing for the RUMC in- and outpatients and outreach clients
• Conducts and participates in continuing education activities
• Conducts effective staff meetings on a regular basis
• Provides leadership to ensure excellent customer service
• Meets with customers and other departments as needed
• Addresses customer's concerns in a respectful and timely manner
• Works closely with the staff to ensure efficient and cost-effective service to customers
• Works closely with the AVP, Quality Director, Chairman of Pathology, Directors, other Laboratory Managers and supervisory staff in developing, modifying and monitoring the achievement of long-range goals and objectives for the Department of Pathology/Rush Medical Laboratories
• Provides leadership in executing process improvement
• Proficient in the use of process improvement tools (e.g. Fishbone diagrams, Root Cause Analysis, Failure Mode Effect Analysis)
• Responds to Safety Events and compliant in a timely manner
• Investigates and determines if the event is a person and system issue
• Applies Just Culture algorithms when the event is determined to be a person issue
• Encourages staff to identify areas for process improvement and submit Safety Events to document unsafe situations safe situations
• Communicates well, both orally and in writing
• Determines what information is important and what should be communicated, how, to whom, and when
• Practices Emotional Intelligence when communicating with others
• Able to handle interpersonal relationships judiciously and empathically
• Performs other reasonable, appropriate duties and responsibilities as assigned by the AVP, Laboratory, Quality Director, Chairman of Pathology or Administrative Director

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401k
• Paid time off
• Flexible scheduling
• Continuing education opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Hospitals
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees