Insight-posted 2 months ago
$100,000 - $115,000/Yr
Full-time
Hanover Park, IL
5,001-10,000 employees
Professional, Scientific, and Technical Services

The POC Engineering Services Manager leads the end-to-end delivery of device Proof of Concept (POC) engagements-from scoping and lab build through pilot, acceptance, and handoff to run-rate operations-ensuring each client sees a clear, data-backed path from evaluation to production. This role manages a team of POC engineers/technicians and coordinates across Sales, Pre-Sales, Integration Labs, Logistics, Service Delivery/SDM, and Client Operations to deliver high-quality outcomes on time, within budget, and to defined acceptance criteria. You will own the POC program mechanics: technical work instructions, time studies and costing, lab readiness, quality gates, client cadence, KPI dashboards, and the 't-minus' plan for a clean transition into steady state.

  • Lead and mentor POC engineers/technicians; set priorities, conduct regular 1:1s, foster a culture of safety, quality, inclusion, and continuous improvement.
  • Develop future leaders (e.g., Sr Techs/Team Leads); manage performance and coach for career growth.
  • Oversee staffing, utilization, training plans and certification paths aligned to roadmap needs (Intune/Autopilot, ABM, Knox, imaging tooling).
  • Manage timesheets/expense approvals and team schedule to meet POC milestones.
  • Run intake, scoping, and solutioning with Sales/SEs; define POC scope, success criteria, acceptance test plan, and demo narrative.
  • Host client technical meetings; communicate risks, and outcomes clearly to client and internal leadership.
  • Serve as the first escalation point for technical client and internal challenges; drive issue triage, root cause analysis (RCA), and corrective actions.
  • Present POC results (KPIs, findings, recommendations) and secure acceptance/next-step commitments (e.g., run-rate, Flex).
  • Ensure lab setup for each POC: image build/import, driver/firmware, asset tagging, laser etching artwork, kitting, documentation, and proof builds.
  • Author and maintain ISO-style technical work instructions (TWIs) the labs use for processing; train lab personnel on new procedures.
  • Conduct POC time studies to validate labor models ('lab pack fees'); capture lessons learned to optimize future work.
  • Oversee technical troubleshooting during POC and early pilot orders; ensure clean handoff to run-rate build processes.
  • Define and manage POC quality gates and metrics: first-pass yield, defect/return rates, DOA, RMA loopbacks, rework hours.
  • Implement Lean/5S practices in collaboration with Lab leadership; run after-action reviews and publish corrective actions.
  • Ensure compliance with EHS, security, and client data-handling standards; enforce safe lab practices and device sanitization policies.
  • Build and automate POC dashboards (cycle time, pass rate, effort variance, conversion to run-rate); publish weekly status and executive summaries.
  • Own POC estimates and the 't-minus' plan to production; track actuals vs. estimate, and explain variances.
  • Contribute to pricing models, SOW assumptions, and lab-pack rate cards; validate cost capture via time studies and reporting.
  • Support pre-sales (RFPs, demos, SOW language, assumptions, risks) and partner with Services Sales/Solution Executives to build pipeline and convert POCs to wins.
  • 7+ years in device lifecycle, deployment engineering, or integration-lab operations, including 2+ years leading technical teams.
  • Hands-on with modern provisioning & imaging: Microsoft Intune/Autopilot, Apple Business Manager/DEP, Samsung Knox; MDT/DISM/Ghost fundamentals.
  • Proven experience authoring work instructions, leading time studies, and training lab personnel.
  • Strong client-facing communication; able to translate technical detail into business value and next-step recommendations.
  • ITIL Foundation; Lean Six Sigma Green Belt; CompTIA A+ (or equivalent).
  • PMP or formal project/program management exposure.
  • Experience in large-scale device programs (enterprise refresh, advanced exchange, depot).
  • Access to 11 thriving and diverse Teammate Resource Groups
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service