Mgr, Retail Systems Operations

C&S Wholesale Grocers • Sheboygan, WI

28d

About The Position

We are seeking a highly organized and detail-oriented Mgr, Retail Systems Operations to oversee the planning, implementation, and management of retail technology projects. This role is responsible for ensuring the seamless execution of new store openings, remodels, software and hardware updates, and other technology initiatives. The ideal candidate will have strong project management skills, experience in retail technology systems, and the ability to lead a team while collaborating with internal departments, store owners, and third-party vendors.

Requirements

• Proven experience in retail technology management or a related field.
• Strong project management skills with the ability to handle multiple projects simultaneously.
• Experience with POS systems, network equipment, and retail hardware/software solutions.
• Excellent communication and interpersonal skills to collaborate with internal teams, store owners, and vendors.
• Strong leadership skills with experience in team management, scheduling, and performance evaluations.
• Proficiency in budgeting, billing, and expense tracking.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• 20% travel required

Responsibilities

• Project Planning Responsible for overseeing technology-related planning for store openings, remodels, and upgrades, managing project timelines and budgets, collaborating with engineering on layouts and installations, and maintaining strong communication and relationships with stakeholders.
• Purchasing Oversee the procurement of network equipment, POS systems, software licenses, and hardware for new stores, remodels, and upgrades, ensuring timely and efficient purchasing to support operational needs.
• Billing Manage and track project and labor billing, oversee charge adjustments, process resale documents, and ensure accurate and timely submission of expense reports and updates to the accounting department.
• Personnel and Scheduling Lead and manage the Retail Technology team, overseeing hiring, training, performance evaluations, and scheduling while tracking project hours and maintaining detailed project lists.
• Third-Party Vendor Management Establish and maintain relationships with third-party vendors, for development, support, pricing and product enhancements. Project scheduling with various vendors to meet project timelines and related business needs.
• Other Responsibilities Oversee store network installations and documentation, assist with POS installations, and manage Valicom invoicing, phone, and ISP upgrades.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees