Mgr, Retail Branch Operations

BCU•Cleveland, MS

About The Position

As an employer, BCU models the dynamic assets of a top workplace, including confidence in company leadership, competitive compensation and benefits, employee development, workplace flexibility, and a passionate employee culture supporting a unified vision. At the Credit Union, you'll have a career in a growing organization and an environment that supports your professional and personal growth. Our WHY is the reason we exist: To Empower People to Discover Financial Freedom. What do you celebrate as your purpose? At BCU we celebrate what makes you authentically YOU! #bYOU Watch this video to learn more about life at BCU! SALARY This position has a base salary range of $72,00.00 - $108,000 USD Annual. This range represents the expected base salary range for this position. The actual salary may vary based upon several factors including, but not limited to, relevant skills/experience and time in the role. SUMMARY This role is responsible for business development, branch operations, staffing and overall results of their assigned service center. This can include A-SEG Corporate locations, multiple service centers, and/or a community-based service center.

Requirements

At least five years of business experience with at least three years of management experience in a financial institution or retail sales.
Strong sales skills, organizational ability and excellent written and verbal communications skills required.
Must be an energetic, self-motivated leader with outstanding initiative to network and develop relationships with management and/or in the community.
Excellent detail orientation, time management, and follow-up skills required for working in a fast-paced environment.
Excellent PC skills, and use of Microsoft office products, i.e., Word, Excel, and PowerPoint.
Proven Leadership ability to achieve results in a goal-oriented environment.
Must be a person of high integrity who is dependable and professional at all times.

Nice To Haves

College degree preferred.

Responsibilities

Responsible for achieving all agreed upon service center goals and making appropriate action plans to correct deficient areas needing improvement.
Hire, supervise, coach, train and develop service center employees in all operations, products, services, cross-selling of all products and services, loan functions and attainment of individual goals.
Create and manage the branch business plans for multiple service centers and/or community involvement.
Responsible for resolving member concerns related to credit union matters.
Maintain a positive sale and service environment through education, training, reward, recognition and accountability.
Identify and execute promotional activities to ensure goal achievement, including support of BCU-wide marketing campaigns.
Responsible for understanding and monitoring compliance with credit union policies and operational procedures, and associated laws and regulations.
Oversee branch security and compliance while ensuring audit integrity, reach PMO requirement and manage branch risk exposures.
Responsible for managing relationships with sponsor management team (if applicable) to ensure support and positive credit union positioning.
Provide direction and coordination for high levels of communication and teamwork with other branches and departments to support the overall goals of the credit union.
Successfully complete all required registrations and certifications as needed.
Coordinate strategy with the Regional Director to incorporate best business practices across the branch network.
Drive events in collaboration with Business Development to ensure member growth and brand awareness.
Participate on teams that contribute to BCU organizational initiatives, supporting the Service Center viewpoint.