Mgr., Quality Assurance & Systems

The Friedkin Group • Westfield, TX

2d

About The Position

The Manager, Quality Assurance & Systems, reporting to the Sr. Manager, Quality & Repair, VPC, leads quality assurance operations and quality system governance supporting Toyota vehicle processing and accessory operations. This role oversees TMNA's Vehicle Quality Audit Program (VPQA), ensures compliance with standards and regulations, and drives continuous improvement through audits, corrective actions, and process standardization. The position combines people leadership with technical quality systems expertise, developing quality professionals and technical trainers, strengthening document control and records management, and promoting a safety-first, customer-focused culture that supports sustained quality performance.

Requirements

• Bachelor's Degree Engineering, Quality or related field and/or training; or equivalent combination of education and experience Req
• 7-9 years Experience in quality assurance, quality systems, or related functions. Demonstrated leadership experience Required
• Advanced understanding of Lean Manufacturing, Six Sigma, and structured problem-solving (8D, PDCA, A3, DMAIC)
• Expertise in APQP, PPAP, FMEA, Control Plans, and Process Control
• Proficiency in audit management, regulatory/Toyota compliance, and quality management system governance
• Strong data analysis capability to identify trends, risks, and improvement opportunities
• Ability to lead cross-functional collaboration and influence outcomes across departments and partners
• Familiarity with Toyota Production System (TPS) and Toyota quality/processing standards
• ISO 9000 Series Intermediate-Advanced Required
• Six Sigma Methodology Intermediate-Advanced Required
• Lean Manufacturing Intermediate-Advanced Required
• Continuous Improvement Process Continuous improvement process is an ongoing effort that improves products, services, or processes. These efforts can be set up to either have an incremental improvement over time or breakthrough improvements all at once. Intermediate-Advanced Required
• Safety Assurance Intermediate-Advanced Required
• Internal Auditing Intermediate-Advanced Required
• Document Control Document Control refers to knowledge of measures to regulate the creation, distribution, security, approval, modification, and disposal of an organization’s documents to ensure that information is up-to-date and reliable and to comply with applicable standards. Intermediate-Advanced Required
• Accountability Accountability is the assumption of responsibility for one's actions, ownership of mistakes, and commitment to improvement. Intermediate-Advanced Required
• Risk Management Intermediate-Advanced Required
• Influencing Skills Intermediate-Advanced Required
• Critical Thinking Critical thinking is the process of conceptualizing, evaluating, analyzing, synthesizing and applying information gathered from observation, experience, reflection and reasoning. Intermediate-Advanced Required
• Risk Analysis Intermediate-Advanced Required

Nice To Haves

• Certified Software Quality Engineer (ASQ CSQE) Preferred
• ASQ Certified Quality Engineer Preferred
• ISO 9001-2008 Certification Preferred

Responsibilities

• Advance and sustain a safety-first culture by promoting employee engagement, accident prevention, and compliance with workplace safety standards.
• Champion the company’s mission, values, and culture through quality leadership and decision-making.
• Lead, coach, and develop quality operations leaders, auditors, managers, and quality systems personnel through performance management and succession development
• Direct administration of TMNA’s Vehicle Quality Audit Program (VPQA) and provide quality leadership for TMNA Modification and Stop Sale Campaigns in partnership with TMNA Quality Audit and Service teams.
• Design, implement, and continuously improve quality management system processes—including audits, document control, non conformance, and corrective and preventive action—to ensure compliance with Toyota standards and regulatory requirements.
• Plan and execute audits and inspections to validate process compliance, identify systemic gaps, and drive corrective actions and continuous improvement using structured problem-solving methodologies.
• Oversee quality performance metrics, scorecards, and KPIs; analyze trends and risks to prioritize improvement initiatives and optimize processes
• Ensure installation methods and work instructions align with Toyota Processing Standards to enable repeatable, high-quality outcomes.
• Partner with GST Accessory Management and cross-functional teams to support new product development, vehicle and accessory launches, and change management by providing quality leadership and risk assessment
• Communicate quality risks, priorities, and recommendations to VPC leadership, GST Accessory and Service management, and TMNA Product Planning to drive alignment and execution.
• Oversee document control and records management to ensure version control, accessibility, and retention
• Develop organizational capability by training and mentoring quality professionals and technical trainers.
• Ensure protection of customer and consumer data in compliance with company privacy and security requirements.
• Directly supervise assigned associates in accordance with organizational policies and applicable laws

Benefits

• Career Growth: Advance your career with opportunities for leadership and personal development.
• Culture of Excellence: Be part of a supportive team that values your input and encourages innovation.
• Competitive Benefits: Enjoy a comprehensive benefits package that looks after both your professional and personal needs.
• Our comprehensive benefits package includes medical, dental, and vision insurance, wellness programs, retirement plans, and generous paid leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager