Mgr, Quality Assurance Sls

Hilton Grand Vacations•Boyne Falls, MI

29d

About The Position

The Manager, Quality Assurance – Sales is a multi-task oriented position responsible for assisting the Director of Field Administration in overseeing and supervising the day to day operation of the Quality Assurance Specialists, including training and disciplining. The Quality Assurance Manager also provides Sales support for the Front Line and In-House teams. This position requires excellent customer service, ability to lead and mentor a team, organizational skills, computer literacy, depth of contract/product knowledge and attention to detail. When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Requirements

excellent customer service
ability to lead and mentor a team
organizational skills
computer literacy
depth of contract/product knowledge
attention to detail

Responsibilities

assisting the Director of Field Administration in overseeing and supervising the day to day operation of the Quality Assurance Specialists, including training and disciplining
provides Sales support for the Front Line and In-House teams