Mgr Product Complaints

Medline Industries, LP•Mundelein, IL

1d•$101,000 - $152,000

About The Position

The Manager Product Complaints role oversees complaint personnel and the product complaint investigation process, ensuring effective performance management, regulatory compliance, and fulfillment of key business needs. They drive complaint-related business decisions while shaping policies, procedures, and team development to cultivate growth, expertise, and regulatory excellence.

Responsibilities

Oversee investigation quality, ensuring adherence to Medline’s standards and regulatory requirements
Identify and execute continuous improvement initiatives to strengthen compliance, streamline efficiency, and ensure consistency in complaint handling across diverse teams with distinct needs
Prepare reports and analyze complaint data to deliver actionable insights, enabling stakeholders to make informed decisions
Partner with key stakeholders, such as divisional QA and/or product management, to ensure the complaint team’s processes and output effectively supports business needs
Engage with internal and external customers by addressing inquiries, clarifying processes, and providing guidance on procedures
Support internal and external audits related to complaint management and compliance
Manage and direct day-to-day activities of complaint teams to enable optimum performance and productivity
Allocate resources, manage schedules, and ensure compliance goals are met
Recruit, train, and develop professional employees, teams, and/or individual contributors through supervisors to support business objectives and long-term growth
Drive results of direct and indirect reports through clear expectations, continuous performance evaluation, and job appraisal while fostering engagement via structured goal setting, feedback, reviews