Mgr, Performance Improvement

Guthrie Health • Sayre, PA

82d

About The Position

The Manager of Performance Improvement is responsible for leading initiatives that drive operational & financial excellence, enhance quality outcomes, and support Corporate Revenue Cycle strategic goals. This role applies performance improvement methodologies to identify opportunities, implement sustainable solutions including automation, and foster a culture of continuous improvement across The Guthrie Clinic revenue cycle.

Requirements

• Minimum of 5 years of experience in performance improvement, quality management, or healthcare operations.
• Proven track record of leading cross-functional improvement projects.
• Experience with data analysis, KPI development, and dashboard reporting.
• Familiarity with regulatory and accreditation standards (e.g., Joint Commission, CMS).
• Strong facilitation, coaching, and change management skills.
• Strong knowledge of Microsoft products, working knowledge of Epic, analytical tools, and database technology.
• Solid analytical thinking, problem-solving skills, and project management.

Nice To Haves

• Master's degree in Healthcare Administration, Business, or related field.

Responsibilities

• Lead and manage performance improvement projects using Lean, Six Sigma, and other methodologies.
• Analyze operational and clinical data to identify trends and improvement opportunities.
• Facilitate cross-functional teams to design and implement process improvements.
• Track and report on key performance indicators (KPIs) to measure project impact.
• Deliver training and coaching on performance improvement tools and techniques.
• Align improvement initiatives with organizational strategy and goals.
• Prepare and present project updates and executive summaries to leadership.
• Support compliance and readiness for regulatory and accreditation reviews.
• Mentor caregivers, internal and external to CRC, and promote a culture of continuous improvement.
• Collaborate with departments to sustain improvements and share best practices.
• Recruit, hire, and coordinate training of staff. Perform annual performance evaluations, and ongoing feedback to employees. Creating and maintaining a positive team environment, including coaching, employee engagement, and team building.
• Educating the team on functionality or workflow.
• Remaining current with industry standards and events that may significantly impact reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees