Mgr Operations

Public Consulting Group-posted about 1 year ago
$85,000 - $95,000/Yr
Full-time • Mid Level
Chula Vista, CA
1,001-5,000 employees
Professional, Scientific, and Technical Services
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The Manager of Operations at Public Consulting Group (PCG) is responsible for overseeing the South Employment Services Department across two regional offices. This role involves managing project activities, training staff, ensuring quality assurance, and maintaining effective communication with clients and stakeholders. The position requires strong leadership skills and the ability to analyze data to improve service delivery in human services and economic development agencies.

  • Coordinate all project activities within the project team, management, and the client.
  • Train staff effectively.
  • Provide project management and leadership.
  • Oversee quality assurance metrics.
  • Coach, train, and develop contact center agents.
  • Educate Representatives and their Team Leads on the Quality Assurance process.
  • Analyze quality and performance trends to provide recommendations for improvement.
  • Schedule, facilitate, and document regular continuous improvement meetings.
  • Lead and participate in weekly status updates and monthly status reports with clients and project teams.
  • Manage and track project budget and invoicing.
  • Collect completed survey/assessment instruments from site surveyors and ensure accuracy and consistency in results.
  • Provide ongoing communication with the project oversight panel, including senior staff from government agencies and other key stakeholders.
  • Maintain a positive working relationship with the client.
  • Excellent communication, interpersonal, and client-facing skills.
  • Ability to work independently and as part of a team.
  • Ability to organize and plan work efficiently within set time limits.
  • Ability to understand and interpret federal and state laws and regulations.
  • Ability to analyze and manage significant amounts of data and produce written reports.
  • Ability to effectively communicate project status, issues, and information to the client.
  • Ability to manage a team and coordinate project tasks across multiple counties.
  • Strong skills in Microsoft Office applications, particularly Excel, Word, Outlook, and Access.
  • Experience in public policy or social work.
  • Familiarity with project management methodologies.
  • Medical and dental care benefits
  • 401k
  • Paid Time Off (PTO)
  • Parental leave
  • Bereavement leave
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