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FedEx - Conley, GA
posted about 2 months ago
Full-time - Mid Level
Conley, GA
Couriers and Messengers
About the position
The Operations Manager at FedEx Freight is responsible for leading a team to ensure customer satisfaction by managing the timely and damage-free movement of shipments. This role involves overseeing daily operations, coordinating with various teams, and ensuring compliance with company policies and regulatory requirements.
Responsibilities
- Lead, educate and develop company employees
- Plan daily manpower needs to ensure timely and damage-free delivery and pick-up of freight
- Communicate with dispatch and dock employees to coordinate the movement of trailers and freight
- Monitor dock operations to ensure proper loading techniques
- Evaluate and reconfigure route structures and bids based on local tendencies
- Conduct safety meetings and facilitate quality groups
- Monitor and analyze opportunities to cut costs and improve efficiencies
- Assist customers with rate quotes, claim information, and setting appointments
- Perform administrative functions such as printing delivery receipts and billing freight bills
- Ensure a clean and safe working condition of the facility and equipment
- Communicate with Account Manager(s) to meet customers' and company's needs
- Identify freight moving at incorrect weight and classification
- Ensure all OS&D is identified and processed properly
- Monitor actual performance data and gather information for reporting
- Assist Operations Supervisors as needed and conduct pre-shift meetings
- Comply with all applicable laws/regulations and company policies/procedures
Requirements
- High school diploma or GED
- Prior management experience preferred
- Strong communication skills (written and verbal)
- Thorough knowledge of LTL Industry, DOT Rules and Regulations, OSHA Laws, Hazardous Materials Regulations, NMFC and Tariff Rules preferred
- Ability to work in a remote location with self-initiative
- Multi-task oriented with good organizational skills
- Knowledge of Microsoft Office Suite and Internet
