Mgr, Operations

ACCO Engineered Systems•Boise, ID

1d•$106,400 - $137,200

About The Position

JOB SUMMARY: Regional Responsibilities to include the leadership and management of the day to day department operations including but not limited to all Field personnel, Technical Service Managers, Project Engineers, Design Engineers and System Software Engineers. The responsibilities include both Construction and Service Operations. This role supports the strategic planning and development of the overall operations and technical services group in alignment with the business’ strategic direction. ESSENTIAL FUNCTIONS: Manages and oversees company standards and process execution and quality assurance of the local operations team. Manages the local team through leadership and change management techniques to effectively deploy new company strategies, standards and processes as necessary. Manages the contracting and service group workload and resource capacity through effective planning and allocation of team resources to contracting and service operations as the local business dictates. Manages the local contracting & service business turnover process and ensures meetings with the Project Manager & Project Engineers, to gather all information needed to conduct engineering, software development and field service execution expectations. Manages and maintains the local and regional use of Sunbelt engineering, software and graphics solutions standards documentation and libraries. Responsible for administration of individual skills assessments and annual personal and professional development planning for operations personnel. Supports the development of methods and processes to increase personnel efficiency and effectiveness while striving to reduce costs for overall project and service operations. Local market networking and third party recruiting relation development to support the recruitment and hiring of all operational staff. Develops annual staffing and recruiting strategy for sizing the local operations business for growth. Provides weekly/monthly resource capacity management for scheduling and resource loading to the management team as necessary. Will also participate in monthly backlog review with Sales and Service managers. Proactively supports the evaluation of potential issues on projects and initiates actions plans with the associated Project Manager to limit negative outcomes and exposure. Develops and maintains viable and productive relationships with the local customer base, project managers, office staff and field personnel. Schedules and attends meetings as necessary. Develops and maintains a local network of viable subcontracting partnerships that supports the outsourcing of various contacting and service work as necessary. Provides project development support with operational staff as necessary to the Project Managers in solutions, applications, execution and cost estimating strategies. Provides customer and project accountability assurance throughout and supports post-project reviews as necessary. Manages individual and department operational productivity on a monthly and YTD basis to meet expected productivity metric goals for the local business unit. Manages the cost accountability of each of the team members through leadership and effective communication and coaching. Evaluates and develops operational group supervisor roles for effective management and leadership of their respective teams as put in place with needs of the local business growth. Participates in local presentations internally and externally as necessary to demonstrate operational team effectiveness, credibility and experience as required. Continuously pursues personal development in local market and industry technologies and solutions to enable operational support both internally and externally as necessary. Other duties as assigned by the Sales/Local Manager, Regional Operations Manager, and/or the Executive team.

Requirements

Bachelor’s degree in engineering and/or 7-10 years of related work experience.
Ability to operate independently and autonomously and yet possess the discretionary judgment to know when it’s appropriate to consult with others in the organization and/or escalate to the Regional Operations Manager and/or local Location/Sales Manager.
Demonstrate a corresponding high sense of integrity.
Demonstrated experience/ability to convey advanced concepts in a manner that is understandable to basic/junior stakeholders.
Strong interpersonal and project management abilities, employing strong organizational skills to respond successfully to a high volume of business challenges.
Demonstrated ability to delegate basic and/or “stretch” tasks to less experienced staff and assign resources correctly to diagnose/address issues.

Responsibilities

Manages and oversees company standards and process execution and quality assurance of the local operations team.
Manages the local team through leadership and change management techniques to effectively deploy new company strategies, standards and processes as necessary.
Manages the contracting and service group workload and resource capacity through effective planning and allocation of team resources to contracting and service operations as the local business dictates.
Manages the local contracting & service business turnover process and ensures meetings with the Project Manager & Project Engineers, to gather all information needed to conduct engineering, software development and field service execution expectations.
Manages and maintains the local and regional use of Sunbelt engineering, software and graphics solutions standards documentation and libraries.
Responsible for administration of individual skills assessments and annual personal and professional development planning for operations personnel.
Supports the development of methods and processes to increase personnel efficiency and effectiveness while striving to reduce costs for overall project and service operations.
Local market networking and third party recruiting relation development to support the recruitment and hiring of all operational staff.
Develops annual staffing and recruiting strategy for sizing the local operations business for growth.
Provides weekly/monthly resource capacity management for scheduling and resource loading to the management team as necessary.
Proactively supports the evaluation of potential issues on projects and initiates actions plans with the associated Project Manager to limit negative outcomes and exposure.
Develops and maintains viable and productive relationships with the local customer base, project managers, office staff and field personnel.
Develops and maintains a local network of viable subcontracting partnerships that supports the outsourcing of various contacting and service work as necessary.
Provides project development support with operational staff as necessary to the Project Managers in solutions, applications, execution and cost estimating strategies.
Provides customer and project accountability assurance throughout and supports post-project reviews as necessary.
Manages individual and department operational productivity on a monthly and YTD basis to meet expected productivity metric goals for the local business unit.
Manages the cost accountability of each of the team members through leadership and effective communication and coaching.
Evaluates and develops operational group supervisor roles for effective management and leadership of their respective teams as put in place with needs of the local business growth.
Participates in local presentations internally and externally as necessary to demonstrate operational team effectiveness, credibility and experience as required.
Continuously pursues personal development in local market and industry technologies and solutions to enable operational support both internally and externally as necessary.
Other duties as assigned by the Sales/Local Manager, Regional Operations Manager, and/or the Executive team.