Mgr Operations

GEODIS Career•Canton, MA

About The Position

Mgr Operations Who We Are: GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities. Shift: Tuesday - Saturday, with a start time of 4:45am Your role on the team: Build and maintain effective working relationships with all levels of internal/external customers to ensure long-term and successful partnerships. Achieve customer metrics to meet performance goals, decrease incident rates, comply with Standard Operating Procedures (SOPs), etc. Interact daily with onsite clients to ensure understanding of existing and emerging customer needs Manage the development of associates through the performance management process. Achieve improvements to their performance through coaching, mentoring, and administering performance reviews. Ensure carriers comply with the contractual terms identified in their Carrier Contract Agreement. Undertake efforts to help ensure that the relationship with the carriers is respected and maintained. Create and manage an effective labor plan to ensure proper staffing levels, manage attrition, and control labor spending to include seasonal, full-time, part-time, temporary, and overtime. Work closely with the routing and dispatch team to coordinate effective home delivery routes. Manage and monitor daily loadout and dispatch processes for home delivery teams daily. Responsible for the recruitment and retention of Contract Carriers. Create an environment that fosters open and positive team communication by hosting team meetings, stand-ups, planning associate recognition events, individual meetings, and other related formal and informal methods of communication. Ensure customer and vendor contract requirements are administered and enforced. Enforce company safety standards and ensure the associates comply with policies and procedures to reduce accidents and create a safe working environment.

Requirements

Experience with warehouse management systems preferred
Experience with labor management systems and productivity initiatives preferred
Lean certifications preferred
Must be PC literate and proficient with Microsoft Word, Excel, Outlook and PowerPoint
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Responsibilities

Build and maintain effective working relationships with all levels of internal/external customers to ensure long-term and successful partnerships.
Achieve customer metrics to meet performance goals, decrease incident rates, comply with Standard Operating Procedures (SOPs), etc.
Interact daily with onsite clients to ensure understanding of existing and emerging customer needs
Manage the development of associates through the performance management process.
Achieve improvements to their performance through coaching, mentoring, and administering performance reviews.
Ensure carriers comply with the contractual terms identified in their Carrier Contract Agreement.
Undertake efforts to help ensure that the relationship with the carriers is respected and maintained.
Create and manage an effective labor plan to ensure proper staffing levels, manage attrition, and control labor spending to include seasonal, full-time, part-time, temporary, and overtime.
Work closely with the routing and dispatch team to coordinate effective home delivery routes.
Manage and monitor daily loadout and dispatch processes for home delivery teams daily.
Responsible for the recruitment and retention of Contract Carriers.
Create an environment that fosters open and positive team communication by hosting team meetings, stand-ups, planning associate recognition events, individual meetings, and other related formal and informal methods of communication.
Ensure customer and vendor contract requirements are administered and enforced.
Enforce company safety standards and ensure the associates comply with policies and procedures to reduce accidents and create a safe working environment.

Benefits

Free telemedical access to doctors and therapists through First Stop Health is available on the first day of employment!
Access wages early with the Rain financial wellness app
Health, dental, and vision insurance after 30 days of employment
Paid maternity and parental leave
Access to career development, employee resource groups, and mentorship programs
Employee discounts
Access to employee perks like fitness class discounts and free access to a relaxation and meditation app
Free financial wellness programs
Daycare discount program
Opportunities to volunteer and give back to your community.