Mgr New Business

PEPCO•Washington, DC

10d

About The Position

PRIMARY PURPOSE OF POSITION (New Business oversight consisting of all requests from new service, load additions, line extensions, relocations and miscellaneous requests including temporary services, demolitions, upgrades, make ready, make safe, etc.) Lead and manage regional New Business organization. Responsible for regional scorecard. Monitor performance metrics to meet customer needs, improve customer satisfaction and obtain first quartile performance in cost and reliability. Establish and maintain relationships with key builder / developers in service territories. Ensure rate policies are properly applied and collections received. Work closely with Work Management and C&M in the execution of customer requests to meet customer need dates. Respond to and investigate regulatory complaints. Responsible for metering and inspection activities as related to new business. Position may be required to work extended hours for coverage during storms or other energy delivery emergencies.

Requirements

Bachelor's Degree in Engineering, Business Administration or related field.
At least 5 years of delivery experience, including at least 2 years of leadership or proven team leadership experience; 3-5 years as a supervisor or manager recommended.
Demonstrated knowledge and understanding of distribution engineering and construction practices.
Proven leadership ability in a high-performance culture.
Proven high level management skills in coaching, performance management, and developing business competencies.
Demonstrated ability to achieve results, build consensus, establish trust, communicate effectively and foster culture change within a matrixed organization.
Self-initiator with the demonstrated ability to develop and implement process enhancements and efficiencies including technology and performance.
Demonstrated business acumen, strategic planning, customer awareness and ability to create value 0 eliminate non-value activity
In lieu of degree, 9-12 years of relevant experience.

Nice To Haves

Graduate degree or graduate level work in Engineering, Business Administration or related field.
3-5 years of supervisory experience.

Responsibilities

Management of regional New Business organization including performance management, hiring, and career development.
Responsible for managing Service Associate teams at Pepco New Business.
Development and management of Pepco’s various New Business customer satisfaction KPIs
Tracking and management of New Business customer escalation.
Interface with Work Management, C&M and other stakeholders for the execution of New Business work. Establish, maintain and improve relationships with other departments
Interface with external customers including major developers, contractors and other utilities. Prepare and deliver presentations to externals customers and Exelon executives.
Prepare and monitor budget. Achieve financial targets including CIAC collection and cost per unit target.
Develop technical capabilities in the organization. Respond to regulatory investigations and complaints with response back to the local PUC.
Develop and execute strategic initiatives to support the Corporate EED goals.

Benefits

Annual salary will vary based on a candidate’s skills, qualifications, experience, and other factors: $117,600.00/Yr. – $161,700.00/Yr.
Annual Bonus for eligible positions: 20%
401(k) match and annual company contribution
Medical, dental and vision insurance
Life and disability insurance
Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
Employee Assistance Program and resources for mental and emotional support
Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
Referral bonus program
And much more
Note: Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service, job grade, job classification or represented status. Eligibility will be determined by the written plan or program documents.