Guthrie Careers-posted 5 months ago
Full-time • Manager
Sayre, OK

The Manager of Network Management and Operations plans and manages the service delivery for quality and continuous improvement of network architecture, devices and protocols while adhering to and executing best practices to maintain optimal service levels. This position is responsible for daily operations for The Guthrie Clinic’s (TGC) network infrastructure to enable delivery and high availability of standard, enterprise-wide related clinical, business and communication applications. The Manager supports the Director of Enterprise IT Infrastructure to achieve goals and priorities to define and implement policies, procedures and technical solutions that ensure interoperability, manage security risks, lower total cost of ownership and provide a platform for scalable future growth. The Manager will offer business rationale and perspective on technological problems and opportunities. This position will be a technology advocate throughout the organization for the effective application of technology to meet business needs and to support business changes and growth. Technology functions include network infrastructure, architecture and protocols (routers, switches, wireless controllers, access points, firewalls, network appliances), network automation and operations, patch management, application delivery, monitoring and cloud computing.

  • Plans and manages the activities of the Network Management and Operations department.
  • Works in collaboration with other TGC IT departments supporting information system infrastructures to assure continuous operation of all enterprise-wide business critical systems.
  • Oversee the planning and deployment of standards and technology changes for network infrastructure environments and operational IT programs.
  • Participates in TGC initiatives providing leadership and guidance on technology infrastructure standards, implications, and investments.
  • Perform a lead role in the development of a broad TGC network strategy.
  • Anticipates and provides solutions for complex problems and issues, recommends upgrades and enhancements.
  • Monitors industry trends, maintains knowledge of developments in network infrastructure, architecture and protocols, network automation and operations, patch management, application delivery, monitoring and cloud computing.
  • Provides leadership to ensure appropriate technology use, standards and policies.
  • Benchmark, analyze report on, and make recommendations for the improvement of the IT infrastructure and systems.
  • Promotes the use of TGC’s PMO methodology and standards to manage IT initiatives.
  • Participates in the development and implementation of TGC’s business/disaster recovery plan.
  • Manages relationships with hardware/software vendors and other suppliers of information systems related to products and services.
  • Develops and monitors capital and operating budgets and three-year financial plan.
  • Develops and maintains policies and procedures and assures compliance with legal and regulative issues.
  • Recruits and develops staff to create a high-performing IT Enterprise Infrastructure organization.
  • Creates a team oriented, professional work environment providing the requisite challenges to retain talented IT professionals.
  • Preferred five to seven (5 to 7) years of experience in IT management and/or professional development in Information Technology management with experience supporting network infrastructure.
  • Highly experienced information systems professional with a strong technical background and proven track record of accomplishments in a large, complex multi-level organization.
  • Strong knowledge of healthcare information systems (e.g., Epic, Cerner), cybersecurity and clinical operations.
  • Experience with cloud computing platforms, particularly in Microsoft Azure environments and hybrid cloud architecture.
  • Prior experience delivering high availability systems in a 24/7 environment across geographically dispersed business units.
  • Demonstrated ability to facilitate evaluation of technologies and achieve consensus on technical standards and solutions among a diverse group of information technology professionals.
  • A proven track record of motivating and managing diverse technical staff and resources in multiple projects through all life-cycle phases.
  • Polished professional with demonstrated information technology experience and strong communication skills.
  • An innovative thinker who understands the practical application of technology and is able to plan for systems today that will carry the organization into the future.
  • Experience managing service level agreements in either an insourced or outsourced professional services operation.
  • Experience in network infrastructure, architecture and protocols (routers, switches, wireless controllers, access points, firewalls, network appliances), network automation and operations, patch management, application delivery, monitoring and cloud computing.
  • A strong business orientation with the ability to balance good judgment with bottom-line business orientation to systems technology that supports return-on-investment decisions.
  • Significant experience and knowledge of computing architecture and implementation of networked computing structures.
  • Thoroughly understands hospital operations, anticipates needs, and pursues effective and efficient solutions.
  • Able to translate information technology jargon into terms understandable by all audiences.
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