Mgr Marketing & Customer Education - General Marketing - ComEd (Hybrid)

Comed • Oak Brook, IL

97d • $107,200 - $147,400

About The Position

We're powering a cleaner, brighter future. Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient. We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 19,000 colleagues strong serving more than 10 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco). In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career. Are you in?

Requirements

• Bachelor's degree in Business, Marketing, Communications, or other related field
• 7-10 years' experience in new product development, business strategy or marketing strategy
• Familiarity or experience with energy related technologies.
• Experience in operations, or business/process analysis
• Strong project management (organizational) skills
• Experience working cross-functionally and gaining buy-in across the organizations to deliver on high profile projects
• Experience developing analysis and presentations for senior leadership
• Experience working with market research to develop new offerings and improve the customer experience
• Ability to work with a diverse group of people across the company to develop mutually beneficial solutions
• Ability to maintain a 'big picture' view
• In lieu of degree, 9-12 years of relevant experience.

Nice To Haves

• Master's degree (e.g., MBA) in Business, Marketing or Communications
• Knowledge of ComEd customer experience processes and charter
• Familiarity with CRM and email platforms
• 3-5 years of supervisory experience.

Responsibilities

• Manage a group of internal personnel (including staffing, coaching, performance reviews and career development) and contractors developing and implementing multiple marketing strategies and initiatives associated with residential and business customers.
• Coordinate delivery and communication of programs and services across departments including Communications, Customer Operations, Legal, Regulatory and customer-facing organizations.
• Facilitate development of marketing and customer education plans and associated marketing materials to meet initiative objectives.
• Manage the content production of others.
• Manage individual(s) responsible for department and program budgets including invoice tracking, accruals forecasting, reconciliation with ledgers and financial reporting.
• Lead and develop strategy for identifying customer outreach opportunities to educate customers and promote marketing initiatives across various channels including digital, advertising, direct mail, email and events.

Benefits

• Annual salary will vary based on a candidate's skills, qualifications, experience, and other factors: $107,200.00/Yr. - $147,400.00/Yr.
• Annual Bonus for eligible positions: 20%
• 401(k) match and annual company contribution
• Medical, dental and vision insurance
• Life and disability insurance
• Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
• Employee Assistance Program and resources for mental and emotional support
• Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
• Referral bonus program
• And much more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Rental and Leasing Services
• Education Level: Bachelor's degree