Mgr Marketing & Customer Education - Energy Efficiency - ComEd (Hybrid)

Comed • Oak Brook, IL

97d • $107,200 - $147,400

About The Position

Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient. We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 19,000 colleagues strong serving more than 10 million customers at six energy companies. In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.

Requirements

• Bachelor's degree in Business, Marketing, Communications, or other related field.
• 7-10 years' experience in new product development, business strategy or marketing strategy.
• Familiarity or experience with energy related technologies.
• Experience in operations, or business/process analysis.
• Strong project management (organizational) skills.
• Experience working cross-functionally and gaining buy-in across the organizations to deliver on high profile projects.
• Experience developing analysis and presentations for senior leadership.
• Experience working with market research to develop new offerings and improve the customer experience.
• Ability to work with a diverse group of people across the company to develop mutually beneficial solutions.
• Ability to maintain a 'big picture' view.
• In lieu of degree, 9-12 years of relevant experience.

Nice To Haves

• Master's degree (e.g., MBA) in Business, Marketing or Communications.
• Knowledge of ComEd customer experience processes and charter.
• Familiarity with CRM and email platforms.
• 3-5 years of supervisory experience.
• Energy Efficiency Experience.

Responsibilities

• Manage a team in the development of integrated strategic plans, including the delivery, execution and evaluation of marketing initiatives.
• Lead and manage both internal and external personnel to set the direction for marketing and/or customer education initiatives including customer programs like energy efficiency, demand response, self-service, email, solar and bill assistance.
• Coordinate marketing strategies across multiple channels including digital, advertising, and collateral materials for multiple departments, as well as with external contractors.
• Accountable for department budget management and program budget constraints, as well as delivering operational excellence across all areas of implementation.
• Management of CRM and email.
• Facilitate development of marketing and customer education plans and associated marketing materials to meet initiative objectives.
• Manage individual(s) responsible for department and program budgets including invoice tracking, accruals forecasting, reconciliation with ledgers and financial reporting.
• Lead and develop strategy for identifying customer outreach opportunities to educate customers and promote marketing initiatives across various channels including digital, advertising, direct mail, email and events.

Benefits

• Annual salary will vary based on a candidate's skills, qualifications, experience, and other factors: $107,200.00/Yr. - $147,400.00/Yr.
• Annual Bonus for eligible positions: 20%.
• 401(k) match and annual company contribution.
• Medical, dental and vision insurance.
• Life and disability insurance.
• Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave.
• Employee Assistance Program and resources for mental and emotional support.
• Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement.
• Referral bonus program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Rental and Leasing Services
• Education Level: Bachelor's degree