Mgr IT Solutions- Integration Operations

United Natural Foods Inc • Providence, RI

30d • $100,200 - $193,400 • Remote

About The Position

The Manager IT Solutions - Operations is responsible for managing the production environment within the company's digital applications. This position works with application managers, managed service providers and security teams to reduce vulnerabilities, ensure reliability, manage the execution and delivery of releases to support technology projects, report on progress, and incidents. This role ensures performance optimization across the enterprise integration process and decreases process time.

Requirements

• 8+ years of relevant experience required, including at least 5 years of experience in application support and release management
• Experience leading a team(s) made up of associate and contract resources in multiple locations, including offshore required
• Experience in performance optimization through better data handling, parallel processing or infrastructure tuning
• Demonstrated ability to influence key Technical Service and Business leaders
• Managing conflicting approaches aligned to strategic roadmap
• Strong understanding of digital application architecture and applications such as Enterprise Application Integration, transportation management systems and supply chain platforms that track shipments and ETAs, electronic shelf labels
• Ability to identify areas that require decreased processing time
• Reporting and communication skills
• Ability to work cross-functionally and communicate effectively for project milestones
• Good judgment is required for this position as there may be times when direct supervision may not be immediately available

Nice To Haves

• Bachelor's degree in management information systems, computer science, or related discipline is preferred

Responsibilities

• Plan, coordinate, and lead the execution of application patching and release cycles in alignment with technology projects and compliance requirements
• Plan, coordinate, and lead the decommissioning and auditing for jobs no longer required by the business
• Serve as the point of contact for incidents and release management
• Collaborate with technology managers in identifying enhancements that align with projects and business priorities that allow for efficient data exchanges
• Manage progress tracking and the enhancement and release portfolio
• Act as the primary liaison with managed service providers, ensuring adherence to service level agreements and operational excellence
• Manage workflows and understand costs associated with current and future changes
• Implement best practices for release management, including communication planning and escalation protocols
• Performs other duties as assigned.

Benefits

• Candidates hired into this position will also be eligible to participate in the following benefits programs: Paid Time Off; Sick Time; paid holidays and parental leave; 401K Program; medical, dental, vision, life, and accidental death/dismemberment insurance; short-term and long-term disability insurance program, Flexible Spending Account and/or Health Savings Account, subject to meeting the eligibility requirements and the terms and conditions of these programs, and subject to any requirements under applicable collective bargaining agreements.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Merchant Wholesalers, Nondurable Goods
• Number of Employees: 5,001-10,000 employees