Mgr II, Account Management

InComm Payments•Ottawa, FL

11d•Remote

About The Position

The Senior Manager of Account Management will be responsible for managing strategic accounts in addition to managing and developing the InComm InCentives Shop direct reports. Account responsibility includes developing account relationships, specifically on InComm InCentives Shop; managing initial and ongoing account launches; maximizing opportunities to expand sales of physical and digital gift card products; growing our product offering within managed accounts; working in cooperation with our promotional team to identify opportunities for revenue generating marketing and promotional activity; and achieving aggressive sales goals in a rapidly growing segment of our industry. Direct Report responsibility includes managing employee growth and development, as well as providing oversight of direct report's account portfolio. The Manager of Account Management is also responsible for developing internal relationships while supporting the account management team and is viewed as a subject matter expert. This position also supports the overall business priorities in a fast paced and evolving environment. The Senior Manager of Account Management must be a great motivator and encourager of Account Managers as you will be leading a very tenured team.

Requirements

BA/BS or 8+ years account management experience.
A strong record of achievement, client retention and growth
Experience managing medium to large national accounts in a technology or software company preferred.
Experience recruiting, developing and coaching direct reports to achieve maximum potential with department goals as well as conducting performance reviews
Comfortable learning new technology/product lines in a highly innovative environment and training direct reports
Superior relationship management skills including ability to engage in strategic conversations with all levels of management
Proven ability to create and implement strategic plans
Strong interpersonal skills, flexibility, and customer service orientation.
Strong time management skills
Proven ability and desire to consistently handle and prioritize multiple tasks across multiple clients and generally manage a heavy workload while meeting deadlines
Creative thinking and problem-solving skills to determine the best path forward in an environment where multiple solutions are possible.
Demonstrated leadership in a team environment
Ability to work independently and in a team environment
Aptitude for thinking and acting on a strategic and tactical level
Excellent presentation and negotiation skills
Communicate effectively with business professionals.
Creation of reports and presentations.
Ability to sort, check, count, verify, and analyze numbers and reports.
Skill to resolve difficult or stressful customer service issues.
Proficient in Microsoft Office and other computer skills.
Preparation of routine administrative paperwork.
Knowledge of gift card products and fulfillment a plus

Responsibilities

Own a set of accounts and is responsible for all day to day support and strategic execution of goals, including contract negotiations, operational needs, and special projects.
Manage a team of 3 - 5 account managers and associate account managers, subject to change based on business needs
Create and execute against a professional development plan for direct reports
Provide leadership to entire department on strategic initiatives
Build and strengthens the relationships with channel accounts, and serves as the channels’ secondary point of contact for InComm.
Build and strengthen relationships within internal stakeholders and collaborate with internal team members effectively to achieve desired results
Ability to grow account revenue through activities such as product expansion, promotional opportunities and program implementations
Serve as escalation point for direct reports, customers and other teams.
Subject matter expert on technology solutions used by customer to ensure the best experience possible
Direct collaboration with product management and development teams as we continue to enhance our B2B solution in an agile environment
Identify growth opportunities and expand our product offering in each account to increase sales with managed customers.
Penetrate accounts by selling in new and additional products and building relationships with the key decision makers within accounts
Conduct quarterly business reviews with top accounts
Introduce and sell in new products and strategic initiatives.
Oversee implementation process for each new account.
Partner with internal operations staff and sales team to launch new accounts.
Consistently manage client expectations, ensure delivery of the highest quality service, and solicit and act on client feedback
Advocate for our customers internally
Conduct scheduled calls with clients (frequency depends on client: weekly, monthly or quarterly).
Provide regularly scheduled updates to the Director of Account Management and broader sales team
Generate and communicate reports, both internal and external, as directed by Senior Director of Account Management.
Manage & negotiate pricing schedule for each account.
Own submission process of ops and dev tickets internally
Work with internal operations and gift card team on all approvals through existing InComm structures.
15% Travel, client visits and tradeshow attendance as directed by Senior Director of Account Management.
Other Tasks and Responsibilities as Assigned, including, but not limited to:
Contract evaluation and tracking across accounts
Renewal timing, exclusivity and termination provisions, etc.
Ad hoc analysis and forecasting based on actual sales information of existing, similar accounts and brands. Brand analysis to identify opportunities for brand expansion and underperforming brands
Periodic analysis on margins across accounts.
Sales analysis to identify trends across accounts
Account audits to compare InComm card sales to complete card portfolio offered by channels
Tracking of card introduction and sales of new, strategic brands and categories like digital content and open loop across accounts
As needed, auditing of pricing sheets (schedule 1) against actual margins in our admin system