Mgr Hospitality Room Service
About The Position
As a Room Service Manager in the Hospitality industry, your role is to ensure that guests receive the highest quality of service during their stay. You will be responsible for managing all aspects of the room service department, from ordering supplies and supervising staff to creating menus and ensuring timely delivery of orders. Your duties will include overseeing the preparation and presentation of food and beverages, monitoring inventory levels, adhering to health and safety regulations, and establishing and implementing policies and procedures. You will need to work closely with other departments, such as housekeeping and maintenance, to ensure that guest needs are met.
Requirements
- High School Diploma or GED equivalent required.
- Five (5) years progressively responsible food service experience, with at least two (2) of these years of management experience.
- (SERVSAFMGR) ServSafe Food Protection Manager or another American National Standards Institute (ANSI) approved Food Protection Manager Certification required within 3 months of hire.
Nice To Haves
- Bachelor’s degree in Hotel /Restaurant Management, Business or related field or equivalent work experience preferred.
- Room Service management preferred
Responsibilities
- Plans and supervises special functions, maintains cash controls, and oversees the hiring and training of our hourly team members.
- Directs staff to provide scheduled retail services in accordance with policies, regulatory agencies, and presentation standards.
- Completes all daily, weekly or monthly reports as required and on a timely basis meeting all prescribed deadlines.
- Communicates effectively with all team members, staff, patients and families.
- Manages the day-to-day food service operation.
- Develops and maintains accurate schedules and payroll records for areas of responsibility.
- Provides mandatory training in-service sessions.
- Communicates with customers to schedule, plan, and execute catering events.
- Markets merchandise and assists with planograms and reviews marketing standards.
- Collaborates with Purchasing / Food Service Leadership to determine sales mix, new item launches, and other retail product enhancements.
- Ensures customer satisfaction and good public relations through the safe and efficient uses of resources.
- Trains staff in customer service, proper portioning, cashier skills, and safety/sanitation.
- Ensures staff achieves all customer satisfaction goals.
- Ensures all customers receive the highest quality product and customer service possible.
- Maintains consistent speed of service to the customer by ensuring all staffing requirements are met.
- Interacts frequently with patients, families, staff, and all other customers to determine satisfaction level and provides service recovery, if necessary.
- Complies with federal, state, and local health and sanitation regulations and department sanitation procedures as evidenced through local health department and third-party audits.
- Follows institution and departmental infection control and safety procedures.
- Follows all Hazard Analysis Critical Control Point (HACCP) guidelines.
- Ensures meals are delivered accurately, timely, and in alignment with dietary guidelines and customer service standards.
- Maintains regular and predictable attendance.
- Performs other related duties as assigned in order to meet the goals of the department and institution.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
