Mgr, HB Data Analytics

UMass Memorial Health•Worcester, MA

About The Position

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. The Manager, HB Data Analytics is responsible for leading teams of analysts and process improvement staff to develop data-driven insights, optimize revenue cycle processes, and drive operational excellence. This role ensures the effective use of data and technology to improve efficiencies, support decision-making, and enhance the financial and operational performance of the organization. The manager collaborates with leadership, clinical, and business teams to identify analytical needs, implement process improvements, and ensure compliance with regulatory requirements.

Requirements

Bachelor’s degree in Health Informatics, Business Analytics, Statistics, Healthcare Administration, Business, or related field.
5+ years of experience in healthcare data analytics, business intelligence, revenue cycle analytics, or healthcare business office.
2+ years in a leadership or managerial role, with experience in process improvement, training, or education.
Strong proficiency in data analysis tools (e.g., SQL, Python, Tableau, Power BI, Web Intelligence).
Experience with Epic EHR reporting tools (e.g., Clarity, Caboodle) and business intelligence platforms.
Familiarity with healthcare finance, revenue cycle processes, patient outcomes analysis, and regulatory reporting.
Excellent analytic, project management, communication, and interpersonal skills.
Ability to manage multiple projects, meet deadlines, and adapt to a fast-paced environment.
Experience with gap analysis, and performance improvement methodologies.
Demonstrated leadership, initiative, teamwork, and assertiveness.

Nice To Haves

Master’s degree in a related field. PMP certification is a plus.
Strong understanding of healthcare quality metrics, reimbursement models (e.g. DRG, APC, Capitation), and regulatory compliance (e.g. CMS, HIPAA).
Experience with machine learning or predictive analytics.
Knowledge of cost containment strategies and performance improvement methodologies (Lean, Six Sigma).
Previous experience working with healthcare operations, finance, or clinical quality improvement teams.

Responsibilities

Data Analysis, Reporting & Strategic Insights
Process Improvement & Project Management
Cross-Departmental Collaboration & Training
Technology & Systems Optimization
Directs and supervises assigned personnel, including performance evaluations, scheduling, orientation, and training. Makes recommendations on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions. Resolves grievances and other personnel problems within position responsibilities.
Provides effective direction, guidance, and leadership over the staff for teamwork and motivation and recommends the most efficient utilization of staff assignments.
Encourages and supports diverse views and approaches, creating an environment of professionalism, respect, tolerance, civility, and acceptance toward all employees, patients, and visitors.
Integrates diversity into departmental objectives, such as hiring, promotions, and training.
Ensures that the department complies with hospital-established policies, quality assurance programs, safety, and infection control policies and procedures.
Ensures compliance with all health and safety regulations and requirements.
Develops and maintains established departmental policies, procedures, and objectives.
Ensures compliance with regulatory agencies such as Joint Commission, DPH, etc. Develops and maintains procedures necessary to meet regulatory requirements.
Participates, collaborates, and contributes to assigned committees, task forces, and initiatives to resolve ongoing issues and attends outside seminars as necessary.