Mgr,Facility Operations

University of New Mexico•Albuquerque, NM

4d•Onsite

About The Position

UNM Residence Life & Student Housing (RLSH) is looking for a highly motivated individual to join our team as the Mgr, Facility Operations to work in a dynamic, student-oriented, and academically focused residential environment. Residence Life and Student Housing is a comprehensive department that manages all aspects of the housing experience with a capacity of 2500 residents over 9 residential buildings. Under the Associate Director, the Mgr, Facility Operations plays an essential role in the daily operation of the residential facilities. RLSH operates year-round and serves a variety of campus and community populations. Under limited supervision, manages all aspects of the integrated facility operations and services of a free-standing organizational component of the University occupying multiple geographically separated sites. Oversees the supervision of a large, multi-trades workforce engaged in activities associated with the operations, inventory management, maintenance, lock shop, access control, asset management, and housekeeping of the component's various facilities sites. Plans, oversees, and coordinates the implementation of construction and capital improvement projects to include furniture refreshes, and directly participates in overall facilities planning for the component.

Requirements

Skill in the use of computers, preferably in a PC, Windows-based operating environment.
Project planning skills.
Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
Ability to develop and maintain recordkeeping systems and procedures.
Skill in the use of personal computers and related software applications.
Ability to communicate effectively, both orally and in writing.
Project management skills.
Knowledge of customer service standards and procedures.
Ability to respond as needed on an on-call 24/7 basis.
Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
Skill in organizing resources and establishing priorities.
Ability to provide technical leadership and direction to technical and support staff in a range of physical plant trades.
Knowledge and integrated understanding of the physical plant and facilities services operations of a large, complex institutional facility.
Knowledge of all federal, state, and local codes and ordinances pertinent to facilities planning, design, construction, and maintenance.
Knowledge of building trades repairs and maintenance.
Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.
Ability to foster a cooperative work environment.
Employee development and performance management skills.
Knowledge of budget preparation, cost estimating, monitoring, and fiscal management principles and procedures.
Ability to develop and implement facility safety, security, and disaster recovery programs and procedures.
Knowledge of staff hiring procedures.
High school diploma or GED; at least 10 years of experience directly related to the duties and responsibilities specified.
Possession of a valid New Mexico driver's license is a requirement for this job.
Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Nice To Haves

Bachelor's degree preferred in an engineering, facilities management, construction, architectural or related field of study.
Experience in higher education or residential housing
Expertise in building systems, budgeting and staff supervision
Familiarity with sustainable building practices and environment health and safety standards
Facilities management certification (FMP, CFM, or similar)

Responsibilities

Provides technical leadership for the integrated physical plant activities and programs of the component, to include inventory/asset management, lock shop, access control, maintenance and construction, facilities management, custodial services, and grounds and landscaping.
Oversees all facets of the daily operations of the organizational unit, ensuring compliance with the University, state, and federal laws, policies, and regulations.
Works with the University's Facilities Planning department to oversee the planning, coordination, and implementation of major capital improvement projects for the facility.
Oversees the supervision of personnel, which includes work allocation, training, promotion, enforcement of internal procedures and controls, and problem resolution; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance.
Oversees the activities of external and/or internal contract personnel; monitors and inspects work to ensure adherence to contract specifications and industry standards.
Develops or assists with the development and implementation of policies and procedures consistent with those of the organization to ensure efficient and safe operation of the unit.
Develops and implements systems and processes to establish and maintain records for the operating unit.
Evaluates room/apartment “make ready” process and preventive maintenance programs; modifies programs to increase efficiency and effectiveness.
Develops, implements, and administers a large, multifaceted operating budget, to include salaries and benefits, utilities, and supplies.
Establishes and maintains appropriate customer services procedures and standards including collecting resident feedback through post work order surveys; interfaces with customers and resolves problems and conflicts as necessary.
Remains available to the component on a 24-hour, 7-day on-call basis as principal respondent to physical plant emergencies and off-standard situations, as required.
Oversees the development and implementation of physical security, safety, and disaster recovery programs, procedures, and operations for the facility.