Guthrie Careers-posted 5 months ago
Full-time • Manager
Sayre, OK

The Manager of Endpoint Management and Operations plans and manages the service delivery for quality and continuous improvement of endpoint devices (desktops, laptops, printers, mobile devices, and peripherals) while adhering to and executing best practices to maintain optimal service levels. This position is responsible for daily operations for The Guthrie Clinic’s (TGC) endpoint infrastructure to enable delivery and high availability of standard, enterprise-wide related clinical, business and communication applications. The Manager supports the Director of Enterprise IT Infrastructure to achieve goals and priorities to define and implement policies, procedures and technical solutions that ensure interoperability, manage security risks, lower total cost of ownership and provide a platform for scalable future growth. The Manager will offer business rationale and perspective on technological problems and opportunities. This position will be a technology advocate throughout the organization for the effective application of technology to meet business needs and to support business changes and growth. Technology functions include endpoint infrastructure and operating systems, endpoint automation and operations, patch management, application deployment, system configuration, monitoring and cloud computing.

  • Plans and manages the activities of the Endpoint Management and Operations department.
  • Works in collaboration with other TGC IT departments supporting information system infrastructures to assure continuous operation of all enterprise-wide business critical systems.
  • Oversees the planning and deployment of standards and technology changes for endpoint infrastructure environments and operational IT programs.
  • Participates in TGC initiatives providing leadership and guidance on technology infrastructure standards, implications, and investments.
  • Performs a lead role in the development of a broad TGC endpoint strategy.
  • Anticipates and provides solutions for complex problems and issues, recommends upgrades and enhancements.
  • Monitors industry trends, maintains knowledge of developments in endpoint infrastructure and operating systems.
  • Provides leadership to ensure appropriate technology use, standards and policies.
  • Benchmark, analyze report on, and make recommendations for the improvement of the IT infrastructure and systems.
  • Promotes the use of TGC’s PMO methodology and standards to manage IT initiatives.
  • Participates in the development and implementation of TGC’s business/disaster recovery plan.
  • Manages relationships with hardware/software vendors and other suppliers of information systems.
  • Develops and monitors capital and operating budgets and three-year financial plan.
  • Recruits and develops staff to create a high-performing IT Enterprise Infrastructure organization.
  • Demonstrates a commitment to excellence in Customer Service with all internal and external customers of TGC.
  • Preferred five to seven (5 to 7) years of experience in IT management and/or professional development in Information Technology management with experience supporting end-user devices.
  • Highly experienced information systems professional with a strong technical background and proven track record of accomplishments in a large, complex multi-level organization.
  • Experience in endpoint infrastructure and operating systems, endpoint automation and operations, patch management, application deployment, system configuration, monitoring and cloud computing.
  • Strong knowledge of healthcare information systems (e.g., Epic, Cerner), cybersecurity and clinical operations.
  • Prior experience delivering high availability systems in a 24/7 environment across geographically dispersed business units.
  • Experience with cloud computing platforms, particularly in Microsoft Azure environments and hybrid cloud architecture.
  • Demonstrated ability to facilitate evaluation of technologies and achieve consensus on technical standards and solutions.
  • A proven track record of motivating and managing diverse technical staff and resources in multiple projects.
  • Demonstrated commitment to customer service who has provided responsive and effective support.
  • A strong business orientation with the ability to balance good judgment with bottom-line business orientation to systems technology.
  • Polished professional with demonstrated information technology experience and strong communication skills.
  • An innovative thinker who understands the practical application of technology.
  • Experience managing service level agreements in either an insourced or outsourced professional services operation.
  • Experience in healthcare IT management.
  • Knowledge of IT best practices and innovative solutions within both healthcare and industry.
  • Competitive salary
  • Health insurance
  • Retirement plan
  • Paid time off
  • Professional development opportunities
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