Mgr, Customer Service

Wayne-Sanderson Farms • Laurel, MS

88d

About The Position

The Customer Service Manager oversees the day-to-day activities of the customer service function in a poultry processing facility including overseeing the customer service team to facilitate interactions between scheduling, processing and shipping including order entry, scheduling follow-up, scheduling 3rd party truck for product shipment etc. This role ensures the prompt shipping of product to meet customer demand.

Requirements

• Bachelor's degree in Business Administration, Management, or related field; experience and education may be substituted for degree
• Minimum of two (2) years of related customer service experience

Nice To Haves

• Multi-lingual preferred

Responsibilities

• Oversee the customer service team to ensure smooth flow between processing and delivery to customer ensuring product arrives as requested
• Review and follow-up on processing and shipping schedules to ensure schedules are followed, communicating any issues or roadblocks with appropriate personnel to ensure product is available to fulfill orders
• Facilitate communication between internal departments (Sales, Processing, Shipping and Customers) to resolve shortages, issues, product return, etc to ensure customers receive their orders as requested or are notified of any issue in a timely manner
• Create or schedule processing orders ensuring processing matches cut sheet liaising with Sales on processing schedules to ensure product availability
• Work with customers to resolve complaints, returns and/or refusals
• Partner with company locations on internal product transfers moving excess product to locations with shortages or secure excess product to fulfill location's internal orders need
• Schedule trucks with 3rd party vendor or liaise with corporate logistics team for product pick-up and delivery, manage internal database (E2Open) and/or liaise with corporate logistics team to ensure product is efficiently and effectively shipped to customer in a timely manner
• May perform duties in other areas (Purchasing, Inventory Mgmt, A/R, etc) as requested
• Mentor, train/cross train employees, providing feedback for opportunities to improve and areas where excelling
• Perform other related duties as directed

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Food Manufacturing
• Education Level: Bachelor's degree