Mgr, Customer Service

Northern Natural Gas • Glen Allen, VA

297d • $119,400 - $140,400

About The Position

BHE GT&S has an exciting opportunity as a Customer Service Manager at our Headquarters located in Glen Allen, VA.

Requirements

• 8+ years of related experience required.
• Significant directly related and progressive experience.
• Knowledge of transmission pipeline system, facility operations and tariff provisions.
• Knowledge of service agreements and FERC regulations and requirements.
• Ability to perform data analysis on personal computer.
• Ability to define problems, collect data and draw conclusions.
• Ability to communicate effectively, speak persuasively and negotiate solutions.
• Ability to communicate analytical conclusions through written and verbal reports.
• Ability to lead and direct staff; prefer supervisory experience.
• Ability to make decisions and manage crisis situations.
• Effective interpersonal skills with internal and external customers.
• Demonstrated strong customer service orientation.

Nice To Haves

• Preferred Degree: Business

Responsibilities

• Supervise and coordinate the transportation and storage nomination, confirmation, and scheduling processes across BHE GT&S' natural gas pipeline systems, ensuring full compliance with regulatory, tariff, Code of Conduct, and SOX requirements.
• Lead a team of schedulers, ensuring operational processes and timelines are consistently met while providing training and support to new and existing team members to promote ongoing development and efficiency.
• Serve as a hands-on manager focused on streamlining workflows, optimizing team performance, and implementing process improvements that support broader organizational goals.
• Provide leadership and direct support in addressing complex customer concerns or issues, analyzing root causes, and implementing both immediate and long-term corrective actions.
• Foster strong relationships with interconnecting parties and customers to encourage positive collaboration and support when resolving disputes.
• Educate internal and external stakeholders on business requirements, processes, and system functionality to enhance understanding and compliance.
• Act as a liaison between Transportation Services and cross-functional business areas, facilitating clear communication and adherence to company policies.
• Monitor transportation systems for performance and reliability, proactively addressing issues and managing complex business and tariff-related matters.
• Support the development, design, and implementation of internal systems and business strategies to align with evolving pipeline markets, driven by regulatory changes or business development initiatives.

Benefits

• Relocation Assistance Available for this position dependent upon eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Warehousing and Storage
• Education Level: Bachelor's degree