Mgr Customer Accounts

Federal Express Corporation • Plano, TX

7d • Hybrid

About The Position

The Manager Customer Accounts is responsible for managing FedEx customer print account team. This role leverages expertise in FedEx systems to make informed decisions, apply sound judgment, and drive continuous improvement through processes aligned with strategic initiatives. This position will also oversee business operations of systems required to support customer accounts and attributes as well as partner with FedEx Services (FXS) in preparing the business requirements documents for integration with FXS systems. The Manager will collaborate with cross‑functional partners—including Field Operations, Enterprise Billing, Corporate Tax, and IT—to streamline account operations and enhance the overall customer experience.

Requirements

• Bachelors’ degree in Business, Finance, related field or equivalent experience
• 5+ years experience supporting field facing teams and interacting directly with field organizations
• 2+ years experience at the supervisory or managerial level
• Prior experience interpreting customer contracts and purchasing agreements
• Experience with MS Office applications (Word, Excel and PowerPoint)
• Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to work within the appropriate level of independence
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Nice To Haves

• Master’s degree preferred
• Lead and develop a high-performing team through coaching and growth.
• Oversee account management for accuracy and compliance.
• Create scalable processes for account provisioning, pricing, and tax-exempt management.
• Establish governance frameworks, deliver KPI-driven reporting, and collaborate with cross-functional teams to optimize workflows and support enterprise initiatives.

Responsibilities

• Lead and manage a team by training, developing, and coaching team members on a consistent basis
• Responsible for customer account and attribute assignment management for FedEx Office
• Responsible for the establishment of processes and the implementation of processes for customer account tools to ensure proper identification, pricing attachment, and tax-exempt management that will ultimately lead to an improved customer experience at the front counter
• Provide direction and foresight to establish rules of engagement that will accommodate existing and future customer account needs to ensure integration and migration to FedEx account numbers
• Provide consolidated status reports and SLA metrics to measure team performance and communicate issues to Senior Management
• Responsible for working effectively with key field and FKSO stakeholders to drive customer account/attributes processes and adherence to the customer definition, account management and customer profiling rules of engagement
• Serve as subject matter expert in account creation and attribute assignment for cross-functional teams
• All other duties as needed or required

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees