Mgr, Community Retail Branch Ops

BCU • Round Lake Beach, IL

122d • $68,000 - $102,000

About The Position

This role is responsible for business development, operation, and overall results of their assigned service center. This can include A-SEG Corporate locations, multiple service centers, and/or a community-based service center.

Requirements

• At least five years of business experience with at least three years of management experience in a financial institution or retail sales.
• College degree preferred.
• Strong sales skills, organizational ability and excellent written and verbal communications skills required.
• Must be an energetic, self-motivated leader with outstanding initiative to network and develop relationships with management and/or in the community.
• Excellent detail orientation, time management, and follow-up skills required for working in a fast-paced environment.
• Excellent PC skills, and use of Microsoft office products, i.e., Word, Excel, and PowerPoint.
• Proven Leadership ability to achieve results in a goal-oriented environment.
• Must be a person of high integrity who is dependable and professional at all times.

Responsibilities

• Responsible for achieving all agreed upon service center goals and making appropriate action plans to correct deficient areas needing improvement.
• Supervise, coach, train and develop service center employees in all operations, products, services, cross selling of all products and services, loan functions and attainment of individual goals.
• Create and manage the branch business plans for multiple service centers and/or community involvement.
• Responsible for resolving member concerns related to credit union matters.
• Maintain a positive sales and service environment through education, training, reward, recognition and accountability.
• Identify and execute promotional activities to ensure goal achievement, including support of BCU-wide marketing campaigns.
• Responsible for understanding and monitoring compliance with credit union policies and operational procedures, and associated laws and regulations.
• Oversee branch security, audit integrity and risk management.
• Responsible for managing relationship with sponsor management team (if applicable) to ensure support and positive credit union positioning.
• Provide direction and coordination for high levels of communication and teamwork with other branches and departments to support the overall goals of the credit union.
• Successfully complete all required registrations and certifications as needed.
• Coordinate strategy with the Regional Director to incorporate best business practices across the branch network.
• Participate on teams that contribute to BCU organizational initiatives, supporting the Service Center viewpoint.

Benefits

• Flexible work arrangements
• Casual dress code
• Support for a healthy work/life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree