Mgr, Comml Business Solutions

Constellation Energy Generation-posted 4 months ago
$135,900 - $151,000/Yr
Full-time
Harrisburg, PA
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The Commercial Business Solutions Team is responsible for driving continuous improvement and excellence through analysis and delivery of initiatives that move the organization forward and align with the larger strategic business objectives. Identify best practices through process, business & system analysis and implement solutions that can then be deployed and owned by the business. Lead data conversion and testing assurance for Capital and O&M projects and initiatives. Lead and manage spend, priority, governance and oversight of technology investments and the Retail Roadmap to ensure alignment with Retail strategy. Partner with IT to deliver technology solutions. This role reports up through Commercial Operations and supports all business lines, commodities, and functional areas throughout the organization.

  • Provide leadership, feedback, and guidance to team members, fostering a culture of teamwork.
  • Create metrics to monitor and measure the quality and timely delivery of value-added working software and solutions in compliance with operational objectives.
  • Communicate team progress, status, and issues to management.
  • Identify the need for system/process changes and workload reallocation based on evolving business needs.
  • Develop and implement team-level plans for communication, leadership, technical skill training, and increasing industry knowledge.
  • Build and maintain a high-performance team through effective hiring and onboarding practices.
  • Manage individual and team performance using goals, metrics, quality assurance, and development plans.
  • Focus on employee engagement and team culture development.
  • Foster stakeholder engagement and cross-functional communication to execute the company's strategy.
  • Develop and execute business continuity plans as required.
  • Utilize subject matter expertise to collaborate with project groups, Information Technology, and cross-functional teams.
  • Lead and manage projects, applying project management methodologies, including Agile and Scrum.
  • Participate in capital projects and provide operational insights.
  • Drive innovation and automation of processes through the adoption of new technologies.
  • Lead initiatives to improve the reliability and integrity of business processes and workflow systems.
  • Collaborate with other teams to provide recommendations for ongoing workflow innovation.
  • Exercise independent judgment to investigate and resolve discrepancies in work processes.
  • Collaborate with internal teams to select appropriate actions for issue resolution.
  • Evaluate alternatives and leverage technology to resolve customer issues.
  • Stay updated on technology and industry, regulatory, and market changes.
  • Maintain an understanding of business, contractual, regulatory, and market policies.
  • Ensure assigned workflow processes align with policies and controls.
  • Bachelor's degree with 7+ years work experience required; or 10+ years combination of education and relevant work experience.
  • Demonstrative management/leadership skills (3 or more years of leadership/management experience).
  • Proven ability to develop a team through recruitment, training, and personal development.
  • Ability to communicate effectively and professionally, in oral or written form, with internal and external parties.
  • Sustain high performance in ambiguous and stressful situations.
  • Ability to make quick and independent decisions earning credibility.
  • Ability to reach agreement across departmental boundaries.
  • Ability to influence key business decisions.
  • Excellent organizational and time management skills.
  • Results driven and team oriented.
  • Strong interpersonal and analytical skills with ability to solve new and complex problems quickly.
  • General knowledge of employee related procedures, policies, and processes.
  • Advanced degree in relevant field (business, information systems, etc.).
  • Prior experience in using CRM and/or Order-to-Cash workflow systems.
  • Knowledge of both retail and wholesale business.
  • 5+ years work experience within energy sector.
  • Demonstrated ability to think strategically.
  • Ability to lead a team with multiple employees in remote locations.
  • Ability to develop and execute test plans, test cases, and test scripts.
  • Familiarity with test management tools and defect tracking systems.
  • Strong attention to detail and ability to identify potential issues or risks.
  • Understanding of the software development lifecycle and agile methodologies.
  • Proven track record of delivering high-quality software solutions.
  • Ability to collaborate with development teams to drive improvements in system reliability and performance.
  • Competitive compensation and benefits that support both employees and their families.
  • Bonus program.
  • 401(k) with company match.
  • Employee stock purchase program.
  • Comprehensive medical, dental and vision benefits.
  • Robust wellness program.
  • Paid time off for vacation, holidays, and sick days.
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