Mgr-Commercial Support (HYBRID--Reston VA)

Atlantic Union Bank • Reston, VA

268d • $82,345 - $137,476

About The Position

The Commercial Support Manager (the “Manager”) manages a team of Relationship Specialists who perform a variety of commercial banking support activities as an essential contributor to the success of the Wholesale Banking Line of Business. The Manager will be responsible for sustainable hiring practices, and training, coaching, and developing direct reports to ensure consistently successful execution of loan and deposit origination and servicing activities, high-quality client engagement and requisite portfolio maintenance. Further, the Manager will be accountable for Relationship Specialists' compliance with and adherence to all federal and state regulations governing bank operations including BSA/AML requirements, as well as Atlantic Union Bank's loan and deposit origination, documentation, and administration policies and procedures. The Manager will assist in all efforts to correct and improve compliance through remediation efforts and the evolution of existing processes, and act as a liaison with other areas of the bank as needed, including the Wholesale Banking Operations and Administration team.

Requirements

• High school diploma or equivalent required, undergraduate degree in business or finance preferred.
• Seven plus years commercial or retail banking or industry related experience required.
• Three plus years of commercial and/or commercial real estate loan and deposit experience required.
• Management and mentorship experience preferred.
• Exceptional customer service and problem-solving proficiency.
• Superior time management.
• Excellent written, oral, and interpersonal communication.
• Very organized, detail oriented, and quality focused.
• Expert proficiency in reading and interpreting title policies and understanding of Real Estate Collateral.
• Ability to prioritize and manage multiple priorities.
• Flexible, able to adapt to change.
• Ability to work independently as well as within a team environment.
• Exemplary analytical skills.
• First-rate computer skills relevant to the Microsoft 365 Suite.
• Expert proficiency in commercial loan documentation, including specialized loans.

Nice To Haves

• Extensive and strong working knowledge of banking software programs.
• Experience with Construction Management software, bank loan documentation software, loan origination software, customer relationship management programs, Core bank applications, and Q2-online banking platform preferred.

Responsibilities

• Hires, onboards, manages, trains, coaches, mentors, and develops new and existing Wholesale Relationship Specialists and promotes a team environment to achieve proper accountability of direct reports.
• Coordinates and prioritizes the Relationship Specialists' pipeline assignments to include internal and external loan closings, documentation preparation and review, deposit account opening, and/or administration of acquisition, development, and construction loans.
• Manages and responds to daily incoming client requests, inquiries, and escalated issues in a timely and professional manner.
• Works proactively to identify potential problems and/or compliance concerns to maximize customer satisfaction and encourage relationship expansion.
• Extracts, formats, organizes, and distributes departmental reports to assist with portfolio management.
• Executes and adheres to all federal and state regulations governing bank operations including BSA/AML requirements.
• Serves as final reviewer and approver of customized/complex loan packages.
• Confirms Relationship Specialists complete detailed due diligence in accordance with associated regulatory requirements.
• Approves large departmental wires and cashier's checks.
• Participates in projects and initiatives and assists with maintaining, updating, and creating procedures.
• Maintains superior working knowledge of the Bank's Treasury Management products and services.
• Maintains exceptional working knowledge of specialized loans.
• Prevents, manages, and facilitates clearing of exceptions associated with loan and deposit accounts.
• Maintains data integrity for the CRM and other critical bank systems.
• Acts as a subject matter expert for all responsibilities performed by Relationship Specialists.
• Completes all individually assigned training and confirms direct reports complete assigned training.
• Promotes an environment that supports diversity, equity, inclusion, and belonging.

Benefits

• Salary range: $82,345 - $137,476.
• Eligible to participate in an applicable incentive compensation plan or a discretionary profit-sharing bonus program.
• Comprehensive benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree