Mgr Clinic Ops

Advocate Aurora Health • Lake Geneva, WI

83d • $43 - $64

About The Position

The position involves onsite managerial leadership for four clinic sites: Lake Geneva, Paddock Lake, Twin Lakes, and Union Grove. The role requires overseeing and ensuring efficient clinic operations, maintaining a high level of productivity, and providing operational and technical direction. The manager will continually monitor the functioning of the clinics, resolve problems, and revise operations as needed. Responsibilities include overseeing all functions of the clinics, such as scheduling, registration, account receivable, health information, provider recruitment, imaging, laboratory, and clinical services. The manager will serve as a liaison to corporate departments that provide and support these services, partner with other market departments and leaders to assure quality patient services and overall patient satisfaction, and be responsible for the resolution of any patient concerns, complaints, and problems. The role supports the organization's mission, vision, values, and strategic initiatives, develops and implements processes to ensure established policies, goals, and objectives are achieved, and establishes effective communication and working relationships with physicians and advanced practice professionals.

Requirements

• Bachelor's Degree in Health Care Administration or related field.
• Typically requires 5 years of experience in a health care facility.
• Experience in medical practice and clinic management.
• 1 year of supervisory experience in managing staff.
• Knowledge of clinic operational structure and policies.

Nice To Haves

• Demonstrated leadership skills including project management and process improvement.
• Excellent interpersonal, communication, and organizational skills.
• Intermediate computer skills in a medical practice setting.

Responsibilities

• Oversees and ensures efficient clinic operations.
• Monitors the functioning of the clinics and resolves problems.
• Oversees all functions of the clinics including scheduling, registration, and account receivable.
• Serves as a liaison to corporate departments.
• Partners with other market departments to assure quality patient services.
• Responsible for resolution of patient concerns and complaints.
• Develops and implements processes to achieve established policies and goals.
• Establishes effective communication with physicians and advanced practice professionals.
• Responsible for provider relations including practice management and problem resolution.
• Participates in community activities and business growth plans.
• Develops and administers policies and procedures.
• Ensures compliance with local, state, and federal regulations.
• Performs human resources responsibilities for staff.
• Develops and recommends operating and capital budgets.

Benefits

• Paid Time Off programs.
• Health and welfare benefits such as medical, dental, vision, life, and disability.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Family benefits such as adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match.
• Educational Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Hospitals
• Education Level: Bachelor's degree