Mgr- Cleaning Services

Holiday Inn Club Vacations

10h

About The Position

At Holiday Inn Club Vacations, we believe in strengthening families. And we look
for people who exhibit the courage, caring and creativity to help us become the
most loved brand in family travel. We’re committed to growing our people,
memberships, resorts and guest love. That’s why we need individuals who are
passionate in life and bring those qualities to work every day. Do you instill
confidence, trust and respect in those around you? Do you encourage success and
build relationships? If so, we’re looking for you.

The Manager of Cleaning Services is responsible for the overall leadership,
strategic direction, and operational excellence of Unit Amenity & Cleaning
Services at Orange Lake Resort. This role oversees all aspects of logistics,
inventory management, financial performance, compliance, and team development to
ensure efficient and high-quality operations across the resort.

This leader drives continuous improvement initiatives, optimizes supply chain
processes, and ensures all villas are stocked according to brand standards. The
role also includes ownership of forecasting, vendor management, contract labor
oversight, and cross-functional collaboration to support resort-wide objectives.

Requirements

• Bachelor’s Degree preferred in Business Administration, Supply Chain, Hospitality, or related field
• 5+ years of experience in hospitality, operations, or service-related environment
• 3+ years of leadership experience, including managing leaders or supervisors
• Strong experience in inventory management, forecasting, and supply chain operations
• Experience in high-volume, fast-paced environments required
• Must be at least 18 years of age
• Valid driver’s license with a minimum of 1 year of safe driving experience
• Expert level mastery of Microsoft Office products.
• Must be fluent in English.

Nice To Haves

• Background in multi-site or large-scale operations preferred

Responsibilities

• Provide strategic leadership and oversight of Cleaning Services operations, ensuring alignment with resort and brand goals.
• Lead, develop, and manage a team, including supervisors, with a focus on performance, engagement, and succession planning.
• Oversee inventory management, forecasting, ordering, and distribution of all amenity and cleaning supplies across the resort.
• Ensure compliance with safety, regulatory, and brand standards, including proper storage and handling of materials.
• Analyze operational metrics (inventory reports, quality scores, labor, and service levels) to identify trends and drive improvements.
• Partner with senior leadership to develop and execute operational strategies that enhance efficiency, reduce costs, and improve service delivery.
• Manage vendor relationships, product selection, and contract labor to support operational needs.
• Lead and support resort-wide projects, audits, and quality assurance initiatives.
• Continuously evaluate industry trends and recommend process improvements and innovations.
• Set clear performance expectations and accountability standards
• Manage workflow across teams and supervisors
• Lead larger, multi-level teams with a focus on operational excellence
• Drive a culture of safety, collaboration, and continuous improvement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager