Mgr, Business Process Improvement

PDS Health•Irving, TX

8d•$117,000 - $153,000

About The Position

The Manager, Business Process Improvement is responsible for performing reviews and auditing of financial system integrations, processes and workflows collaborating with the business transformation team on any project initiatives. This individual will play a critical role in enabling the Finance organization to prioritize, deliver, and sustain enterprise-wide initiatives. This role will assist the executive team in prioritizing highest-value enterprise initiatives, challenge current enterprise practices, and ensure strategic alignment between projects, executive vision, and company mission. The individual will also develop a communication plan and strategy that highlights potential causes of errors, the solution design and conduct training on development of team members to mitigate future errors.

Requirements

Bachelor’s degree in Business, Engineering, Supply Chain, or related field
LEAN Blackbelt certification
8-10 years of LEAN performance improvement in manufacturing and back-office contexts
Proven ability to design and conduct data analysis and root cause identification independently
Self-starter who will partner with business owners to gather and analyze data
Establish credibility with Senior Leadership and Field (Office Managers)
Proven ability to structure and plan projects around financial impacts / outcomes
Metrics-driven approach to measuring direct financial benefit from project execution
Strong ability to remove waste from existing processes and design efficient future processes
Passion for coaching project teams to drive sustainable change
Excellent organizational and interpersonal skills
Self-motivated, reliable individual capable of working independently as well as part of a team
Problem solving skills to gather & analyze information to identify and resolve problems in a timely manner arrive at valid conclusions, recommendations, and plans of action
Analytical skills to synthesize complex or diverse information. Ability to research information and analyze data to arrive at valid conclusions, recommendations, and plans of action
Requires knowledge of training practices, technology applications, and reporting systems; business correspondence and business reporting techniques; and business principles

Nice To Haves

Experience in a multi-regional healthcare, retail, or dental company
AGILE, PROSCI, MBA credentials
Significant experience implementing change management effectively

Responsibilities

Optimize for Value. Use data to structure projects around highest and fastest value realization opportunities
Executes required data analytics and root cause analyses supported by data analysts and FP&A
Prioritize projects with leadership based on functional needs, resource capacity, risk, and interdependencies
Develop Success Metrics. Establish short list of clear metrics (1-3 / process) to track project success and maximize return
Provide LEAN expertise during root cause identification, design, and implementations
Provide Thought Leadership. Maintain a list of best practice and reference tools for use by project teams
Train Project Teams. Train project leads on project management methodology, tools, and best practices
Provide confidential audit reports to management and work with management team to review and discuss reports to aid in skill development of the team and ensure adherence to quality standards
Seek out and identify inefficiencies and develop systematic approaches for process improvement
Effectively coordinate and communicate changes and enhancements with management
Lead major working sessions and empower operational teams to drive change
Execute improvement initiatives by coordinating human and operational resources with organizational leaders
Set and implement budgetary and timing controls to achieve chartered objectives
Coach, counsel, and train operational managers to develop a culture of process improvement
Support design, implementation, and sustainment of change using change management tools & methodologies
Other duties as assigned by management