Mgr, Aftermarket - Americas

our team • Kearneysville, WV

2d

About The Position

Building the people that build the world.
With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world.  Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development.  We’re a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world. 

As part of Detection and Measurement, Radiodetection is a global leader in the design and development of equipment and software used by utility companies to install, protect, and maintain underground infrastructure networks.  Through precision and magnetic locators and ground penetrating radar, we help prevent damage to infrastructure utilities and protect lives.How Will You Make An Impact
The Aftermarket Manager, AMERICAS for Radiodetection is responsible for the commercial and technical leadership of aftermarket support activities across the AMERICAS. The aftermarket business, in this context, is defined as internal and external service, training and technical support responsibilities for all Radiodetection product lines (Radiodetection, Schonstedt, Sensors & Software, Dielectric). This position will develop and implement the aftermarket support strategies, while monitoring and analyzing aftermarket activity against turnaround times, resourcing, customer satisfaction, and profit / growth goals.  This position will also act as a key liaison to product management and engineering for technical issue identification, resolution, and the evolution of the product line to improve on noted issues, as well as working in conjunction with the sales team to ensure the successful engagement and delivery through distribution partners.

Requirements

• Strategic Thinking – Thought Leadership abilities
• Strong problem-solving skills - ability to identify problems, establish facts and bring to resolution
• Can take charge of a situation in a positive and growth centric method
• Strong interpersonal, presentation and communication skills
• Excellent written and oral communication skills necessary to communicate business development and aftermarket sales initiatives
• Strong leadership skills – Able to connect with employees both on an individual and team level
• Ability to work with all levels within the organization including C-level leadership
• Works collaboratively across all departments
• Action-oriented.  Proven track record of being able to prioritize and get things done
• Organized and efficient. Strong organizational skills and detail oriented. Can manage complex projects
• Strong knowledge of product features, functions and benefits
• Good computer skills with excellent skills in Microsoft Office applications.
• Degree in Business or equivalent
• Extensive experience in sales or service environment

Responsibilities

• Lead aftermarket/service team across AMERICAS for all product lines
• Take on full responsibility for the AMERICAS Aftermarket Services P&L.
• Identify additional revenue opportunities for Radiodetection
• Identify process inefficiencies to increase productivity and improve cost management across business
• Audit and improve service response times, and other established key service metrics, to ensure company standards, efficiency, and productivity goals are met
• Organize and oversee authorized service center (ASC) and authorized training center (ATC) programs
• Establish ASC and ATC audit requirements and process
• Establish ASC and ATC qualification assessment
• Conduct audit schedule to verify service records and product knowledge with ASC and ATC partners
• Generate in-person and/or virtual ASC and ATC training program(s)
• Work with Customer Services to generate streamlined order processes, consistent schedule, and improved visibility
• Delegate and direct service tasks, monitor the progress of current projects, and manage aftermarket sales team members to ensure the team’s objectives and sales goals are met
• Develop sales, marketing, and training plans at identified manufacturer service centers
• Develop shared performance metrics for business units
• Annual Authorized Training Center (ATC) and Authorized Service Center (ASC) customer experience
• Monitor, contribute to and report on net promoter score (NPS) for Radiodetection and the AMERICAS
• Build and implement a strategy to ensure monitoring  of critical customer and distributor accounts and ensure the highest level of service and proper problem resolution
• Perform other duties as assigned

Benefits

• Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave
• Competitive health insurance plans and 401(k) match, with benefits starting day one
• Competitive and performance-based compensation packages and bonus plans
• Educational assistance, leadership development programs, and recognition programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager