Payment Operations - Manager - ACH Operations

Golden 1 Talent Acquisition Team•Sacramento, CA

19d

About The Position

The Manager of ACH Operations at Golden 1 Credit Union is responsible for leading, planning, organizing, directing, and controlling the operations of ACH, which includes ACH products and services, as well as General Ledger balancing activities. This role drives departmental success by ensuring operational efficiency, delivering exceptional member service, and maintaining regulatory compliance. The manager will inspire and mentor staff, promoting professional growth and engagement while guiding the team to meet strategic objectives. This position emphasizes not only the effective management of daily operations but also a commitment to continuous improvement, innovation, and collaboration with various stakeholders to ensure the long-term success of the department. There are four objectives as a leader at Golden 1 Credit Union: Elevate to a High-Performing Team – Manage, develop, coach talent Own the Risk – Own the risk of the processes within role mandate Execute Flawless and Efficient Processes – Be the owner of the processes including all requirements, systems, execution outcomes, member experience, metrics, reporting and communication Cultivate Peer Relationships

Requirements

Strong oral and written communication skills required to train and staff, implement, as approved; procedural recommendations, negotiate vendor contracts and perform other related tasks.
Must possess sufficient manual dexterity to skillfully operate an online computer terminal and other standard office equipment, including a typewriter, adding machine, personal computer, facsimile machine and telephone.
Ability to work as part of a team.
5-7 years of experience in payment operations, specifically with ACH Processing within a credit union or bank setting.
5+ years’ experience in leading and managing teams, with a focus on performance coaching and development.
Strong attention to detail and accuracy in handling financial transactions.
Excellent communication and interpersonal skills to foster collaboration across departments and with external partners.
Ability to multitask and manage time efficiently in a fast-paced environment.
Demonstrated ability to work well in a team-oriented environment.
Strong analytical and problem-solving skills, with the ability to assess operational performance and implement improvements effectively.
Excellent oral, written, and interpersonal communication skills.
Familiarity with payment processing systems, General Ledger systems, and related technologies.
In-depth knowledge of ACH processing rules, NACHA regulations, and compliance with federal laws related to bank secrecy and anti-money laundering.
Proficient computer skills and software experience.
Prolongedsittingthroughouttheworkdaywithoccasionalmobilityrequired.
Corrected vision within the normal range.
Hearing within normal range. A device to enhance hearing will be provided if needed.
Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc.

Nice To Haves

Bachelor’s degree in a related field or equivalent work experience is preferred.
Relevant certifications, such as Certified Payments Professional or NACHA certification, are highly desirable.

Responsibilities

Lead, inspire, and develop the ACH Operations Team, focusing on skill development, coaching, and mentoring to drive exceptional performance.
Build a positive, engaging work environment that aligns with Golden 1's mission, vision, and values.
Ownership for the success of the ACH Operations Team, ensuring operations are carried out efficiently, accurately, and in compliance with all relevant regulations and internal policies.
Collaborate closely with the Director of Payment Operations, to develop and implement new programs, products, and services.
Provide periodic updates on the ACH Operations Team’s performance and make recommendations for continuous improvement.
Lead efforts to align department goals with overall credit union strategy and objectives, prioritizing projects, managing resources effectively, and fostering cross-functional collaboration.
Seek out resolution of escalated member concerns related to ACH Processing and General Ledgersactivities.
Identify root causes, implement solutions, and ensure swift resolution to maintain high levels of member satisfaction.
Own the risk of the processes within role mandate.
Ensure the department’s compliance with state and federal laws, including Bank Secrecy Act, anti-money laundering regulations, and other relevant requirements.
Proactively monitor internal controls and policies to safeguard the credit union's assets.
Lead risk assessments and implement control activities that mitigate risks in line with Golden 1's risk appetite.
Provide regular coaching, training, and development opportunities to supervisors and staff, ensuring they are equipped to excel in their roles.
Foster a culture of continuous improvement through leadership, feedback, and performance management.
Oversee the recruitment, development, and retention of high-performing supervisors and staff, conducting performance evaluations and managing personnel matters, including staffing projections and budgetary considerations.
Foster strong communication and collaboration with department supervisors and staff to facilitate information exchange.
Lead and manage all projects related to ACH Processing and General Ledgers, ensuring timely execution and alignment with strategic objectives.
Engage in the research and analysis necessary to implement new products and services.
Continuously assess operational workflows and recommend enhancements to improve efficiency and service delivery.
Drive innovation and process improvements across the ACH Operations Department.
Manage and maintain strong relationships with key vendors (e.g., Fiserv, The Clearing House, Federal Reserve) by monitoring service level agreements, negotiating contracts, and ensuring high-quality service delivery.
Develop and sustain a professional network with vendors and other credit union leaders to stay abreast of industry trends and opportunities for growth.
Prepare and manage the annual budget for the ACH Operations Department, tracking variances and ensuring financial performance aligns with established goals.
Provide detailed reporting and analysis of financial outcomes to senior management.
Create, review, and update department policies related to ACH Processing and General Ledger functions.
Ensure procedures are well-documented and that staff are trained to follow them effectively.
Develop a deep understanding of the pertinent regulatory requirements for ACH operations, staying current with industry standards, and ensuring that all operations adhere to compliance guidelines.
Lead the creation of risk assessments for ACH Processing to manage operational risk effectively.
Proactively monitor compliance with regulations from the Federal Reserve Bank, correspondent banks, the National Automated Clearing House (NACHA), and internal auditing standards.
This includes adherence to key regulations such as NACHA rules, Regulation E, Regulation D, Regulation CC, Regulation J, and guidelines from government agencies like the IRS and Franchise Tax Board.
Lead initiatives to ensure that all ACH Processing and General Ledger balancing activities meet established compliance standards, while providing training and resources to staff to enhance their understanding and adherence to these regulations.
Continuously monitor the performance of the ACH Operations Department, ensuring all operational metrics are met, and service levels are maintained.
Communicate performance issues to Senior Management promptly and ensure timely resolution of operational concerns.
Serve as the subject matter expert (SME) for ACH operations within the credit union, maintaining a deep understanding of NACHA processing rules and regulations.
Partner closely with the compliance team to ensure all ACH processes and activities are compliant with regulatory standards, proactively identifying and addressing any potential compliance issues.
Participate in and lead enterprise-level initiatives that align with the credit union's strategic goals. Collaborate with cross-functional teams to drive projects aimed at enhancing operational efficiencies, improving member experiences, and integrating new technologies.
Ensure that all initiatives are effectively communicated to stakeholders and that progress is monitored and reported.
Perform additional duties as assigned, always maintaining focus on leadership, continuous improvement, and driving the success of Golden 1's Payment Operations.